Over the past 15 years, we have seen a shift in the focus of business models across every industry – from selling physical products via one-time transactions to monetizing services via ongoing customer (aka subscriber) relationships. This is the “Subscription Economy” a phrase coined by our CEO, Tien Tzuo, he even wrote the book on it: Subscribed.

Companies have realized that the path to growth going forward is to establish direct, digital relationships with their customers, and monetize these relationships through an ever growing set of digital services.

Our vision is simple: we call it “The World Subscribed.” It’s the idea that one day every company will join the Subscription Economy -- a $1.5 Trillion opportunity by 2025 according to UBS.

Our mission: to power the world’s best companies to win in the Subscription Economy.

The Team & Role

You will be a critical member of our Global Compensation Team, a key strategic team within the ZEO Success function. ZEO Success is Zuora’s people-centered organization, inclusive of our Business Partners, Learning & Organizational Effectiveness, Internal Comms & Engagement, Total Rewards, HRIS and Recruiting teams. Our mission is to make Zuora the destination for top talent to thrive and do their best work building The World Subscribed. We do this by putting people first and cultivating an inclusive, innovative and collaborative culture that enables all ZEOs, Zuora and our customers to be wildly successful.

You will serve in a pivotal role balancing global compensation execution and strategy. You will support Zuora by assessing, evolving, communicating, and administering competitive compensation programs that support all ZEOs. Reporting to the Dir, Global Comp & Analytics, you will share an innate passion for providing “white glove” solutions and support, in addition to being a key partner to our other ZEO Success and business partners. You will get to elevate the compensation program at Zuora! Your stakeholders will benefit from the masterful execution you provide as a key pillar of what attracts and engages top talent in an organization growing to $1B in revenue.

In this role you’ll get to

• Serve as the go-to “comp guru” for the organization, acting as a technically sound consultant providing comprehensive advice to key stakeholders across the company in a timely, proactive manner
• Drive the annual compensation cycle processes, Focal (annual merit and equity refresh), the Corporate Bonus Plan (paid twice a year), and Promotional cycle (twice a year), with support including but not limited to: aiding the socialization of the processes and timing, evaluating global salary structures and equity guidelines and making adjustment recommendations, administering compensation processes within Zuora’s pay software, reviewing proposed pay changes and equity grants against budget and for parity across various teams, calculating and analyzing bonus payments and reviewing against budget, communicating updates and outcomes to various stakeholders, including executives
• In partnership with the Dir, Global Comp & Analytics, refine Zuora’s methodology around benchmarking, salary structures, and equity guidelines, balancing external trends with internal constraints, leveraging technology where possible
• Provide recommendations for ensuring competitiveness in local markets, analyzing wage data on a regular cadence, while ensuring a holistic global comp strategy; think global, act local
• Provides continual support to the ZEO Success function, in partnership with People Analytics, HRIS and People Operations, in the areas of people metrics, reporting, and systems improvements
• Serves as the key representative for external comp surveys
• Ensures HR compliance with reporting to government agencies
• Adhoc project management - to include components of M&A integration and compensation related to the opening of new offices across the globe

Who we’re looking for

• Can articulate a compelling model for a global compensation framework
• Understands how compensation can be a key building block to a positive, sustainable employee experience
• Keen enjoyment of executing detailed analyses, pulling out key themes, and making recommendations based on the data
• Adept at influencing decision makers
• Creative problem-solver and listener who can develop thoughtful, innovative solutions
• Experience in compensation consulting preferred
• Valued as a team player who collaborates and partners effectively with colleagues and across functions, geographies and cultures in an evolving industry
• Effective communicator and presenter, both verbally and in writing with all levels of employees

Benefits*

• Competitive compensation, company equity, and retirement programs
• Medical, dental and vision insurance
• Paid holidays and “wellness” days and company wide winter break
• Generous, flexible time off
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

*Specific benefits offerings may vary by country

About Zuora

As the Subscription Economy leader, Zuora empowers today’s innovative companies to nurture and monetize direct, digital relationships. Our award-winning multi-product portfolio now includes Zuora Revenue, Zuora Collect and Zuora Central Platform. More recently, we’ve added subscription experience platform Zephr to our family, further expanding our capabilities to serve as an intelligent hub that monetizes the complete quote to cash and revenue recognition process at scale.

Through our combination of technology and expertise, Zuora (NYSE: ZUO) helps more than 1,000 companies around the world, including BMC Software, Box, Caterpillar, General Motors, Penske Media Corporation, Schneider Electric, Siemens and Zoom nurture and monetize direct, digital customer relationships. Headquartered in Silicon Valley, Zuora operates offices around the world in the U.S., EMEA, APAC and LATAM.

“ZEO” Culture

At Zuora, we’re building an inclusive, high-performance culture that every ZEO wants to subscribe to. We want ZEOs at every level to feel valued, included, and inspired to innovate, connect and collaborate authentically as we pioneer the Subscription Economy. You’ll be empowered to think like an owner, take initiative and together, with the support of your team you’ll push each other to the next level and help transform business models everywhere.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity Employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.