Technical Writer



Marketing & Communications, IT
Vancouver, BC, Canada
Posted on Saturday, November 18, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Interested in helping develop quality documentation in a fast-paced environment? Talk to us about an opportunity to write for a team at Workday, Inc. providing content for the next generation of enterprise business applications!

About the Role

The ideal candidate is an outstanding writer with experience creating content for enterprise software targeted to professional and technical audiences.

  • Works closely with editorial, development, customer support, product management, and services to develop high-quality technical content.

  • Drafts, maintains, and edits content for release notes and release publications.

  • Reviews UI text for consistent tone and style.

  • Balances multiple projects, including projects beyond normal scope, and works as an integral part of the product team.

  • Prepares content for online delivery.

  • Learns and tests product functionality while writing documentation.

  • Learns and applies Workday writing style using a minimalist approach.

  • Provides regular updates to manager on project status.

  • Mentors new writers with less experience in aspects of the job.

  • Influences product team by educating on our processes and standard methodologies.

  • Attends Agile and team meetings.

  • Chips in to shared projects across the larger team.

About You

We're looking for someone with excellent written, verbal, and social skills, and someone who is analytical with strong attention to detail, who works efficiently in a lively environment, and can quickly prioritize deadlines.

Basic Qualifications

  • Bachelor's degree and 4+ years of technical writing experience or equivalent.

Other Qualifications

  • Experience implementing or working with enterprise software preferred.

  • Proficient knowledge of DITA and XML authoring tools.

  • Proactive and able to work independently on multiple projects.

  • Background in human resources, payroll, finance, or higher education a plus.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: CAN.BC.VancouverPrimary CAN Base Pay Range: $75,900 - $114,000 CADAdditional CAN Location(s) Base Pay Range: $75,900 - $114,000 CAD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!