Content Management System Administrator - Sales Enablement



IT, Sales & Business Development
Canada · United States · Remote
Posted on Saturday, November 18, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Want to join a high impact team that helps organize, govern and maintain high quality content sellers need to be effective? Do you have a passion for enablement tools and are a champion for content transformation? Then come join our content management and strategy team!

We are a part of a growing Global Sales Enablement Team, which is a group of 60 plus program managers, instructional designers, trainers, coaches and content experts that are responsible for developing the skills needed to help increase sales performance.

About the Role

As the CMS Administrator, you will be responsible for managing the daily operational performance of Highspot, our content management system (CMS) for our Sales and Marketing Teams. You will serve as the system expert to troubleshoot issues; provide appropriate CMS training for the organization; develop reports and analyze CMS data; and manage all system upgrades, enhancements, and customizations to maintain and enhance the overall user experience.

You also will work closely with those who interact with the system to provide technical expertise and process improvement support to support consistent use of the CMS and improved productivity.

What You’ll Do:

Highspot System Administration:

  • Oversees the CMS platform’s day-to-day operation and maintenance.

  • User Access, Permissions & Roles: Grant and adjust user role permissions for Spot Owners, Publishers and maintain user groups.

  • System Settings & Configuration: adjust modify settings system settings, global lists, create spots, create overview pages.

  • Admin Support: Identifying, troubleshooting, and resolving technical system and user issues.

  • User Support: Answer and troubleshoot user questions.

  • System Integrations: Technical guidance and support when integrating Highspot with other systems like Salesforce, AEM, or Okta SSO.

  • Software Security, Stability & Compliance: Maintain compliance certificates, handle privacy requests to delete user data from the system.

  • New Features: Stay up to speed with new Highspot tool functionality and make recommendations on what we might want to implement.

  • Maintenance and Upgrades: Engaging and collaborating with IT to oversee the installation and successful testing of all system updates, upgrades, integrated tools, and other software integrated within the CMS.

  • Vendor Relationship: Managing all aspects of the CMS vendor relationship, including communication, to ensure system accessibility and technical standards.

Content Governance

  • Governance Policies: Develop, implement and enforce policies for managing digital content which includes defining processes for creating, editing, and publishing content and guidelines for organizing and categorizing content.

  • Content Lifecycle: Develop, manage and enforce the governance of content lifecycle, including archiving outdated content.

  • Reporting: Preparing reports that are concise, intuitive, and actionable for end users and managers, as well as analyzing CMS usage data, including monitoring and evaluating program effectiveness.

  • Organization: Lead the organization of content libraries through the creation and maintenance of lists, metadata and taxonomies to meet current and future customer and business needs. Partner with cross-functional leads to drive alignment and ensure consistency across teams.

  • Training: Providing training, coaching and help for publishers and sellers on how to use the system effectively.

  • Global Lists, List Groups & Lists: Update the current tagging/organizational architecture to accommodate business changes and feedback.

  • Spot Owner Relationships: Own and manage the relationship with the SPOT-owners and publishers through the onboarding, training, program partnership, troubleshooting and distribution of analytics to those individuals

  • Publishing Advice: Provide insights and guidance to content creators to best position their content in the system.

  • Design: Assist in designing content overview page layouts that are user friendly, visually appealing, brand compliant, and consistent across programs.

Other Responsibilities

  • Build and maintain strong relationships across the Sales Enablement ecosystem, Corporate Marketing, Product Marketing, Services organizations, and Vendors.

  • Stay up to date with Broader Sales/Sales Ops Goals, Product Marketing Campaigns, and Program Metrics to ensure the proper content is being produced/staying relevant in the system.

  • Clearly communicate the capabilities of the system to help guide the design of the content/program content.

  • Actively participating in collaborative meetings with teams and other key stakeholders to support the day-to-day operational requirements.

About You

Basic Qualifications

  • 5+ years of experience in content management administration

Other Qualifications

  • Highspot CMS Experience: using and administering CMS tools like Highspot or Seismic.

  • Sales Enablement Experience: working within a sales enablement organization.

  • Tech Experience: working in a software or tech company.

  • Work in Remote Environment: ability to work both independently and in teams, balance multiple projects and prioritize time well.

  • Bachelor’s Degree is required.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Home Office

Primary Location Base Pay Range: $98,100 USD - $147,000 USD

Additional US Location(s) Base Pay Range: $88,700 USD - $164,200 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!