Senior People Consultant & Accommodations Specialist



People & HR
Atlanta, GA, USA
Posted on Saturday, November 4, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Our People Consultant (PC) & Accommodations Team supports our Workmates across the Americas as part of the broader Talent Services organization. The PC & Accommodations team workers directly with leaders and employees to provide performance coaching, counsel, and support. We regularly partner across various teams to develop policies/processes, use data to drive decision making, and are a trusted advisor to the business.
The Accommodations Specialist plays an integral part on the People Consultant team by overseeing the entire accommodations program, processes, and engaging directly with leaders and employees to find suitable accommodations globally.
We are looking for an eager and motivated person to come join our team. We regularly partner across various teams to develop policies/processes, use data to drive decision making, and are a trusted advisor to the business.

About the Role

Responsibilities and Qualifications of the Role:

  • Engage as a trusted adviser and subject matter expert to coach employees and managers on sensitive work-related issues related but not limited to conflict resolution, performance management, interpretation of company policy, culture and values, and make recommendations to help resolve complex and unique employment related issues

  • Assist managers and employees in understanding and applying people tools, policies and procedures to maximize employee performance, achieve organizational effectiveness, improve employee engagement, and ensure legal compliance

  • Analyze data, understand trends, and develop proactive solutions to further support business objectives

  • Work closely with Talent Services team members to implement specific HR processes and transactions to support employee and manager-generated requests.

  • Manage the accommodation program across the Americas region.

  • Partner with various cross functional teams to assure our accommodation practices are best-in-class and we are meeting all regulatory requirements.

  • Respond to employee and candidates inquiries related to the reasonable accommodations processes and policy, engage in the interactive process, and collect required documentation.

  • Utilize a case tracking system to maintain up-to-date records for all accommodation requests

  • Utilize relevant and appropriate medical information to assist with identifying and implementing reasonable accommodations through the interactive process

  • Consult with HR partners and provide guidance on accommodation matters

  • Research and translate job duties between essential and non-essential job functions

  • Approve and/or negotiate reasonable alternative accommodations as well as deny requests based on relevant factors, when appropriate

  • Identify/spot issues and opportunities for process improvement and recommend/implement solutions

  • Manage multiple accommodation requests while adhering to case management standard and working within SLAs

  • Complete ad-hoc projects, reporting and tasks as the need arises with cross-functional HR / Partner teams, working on or leading projects/programs.


  • 7+ years of relevant experience working in employee relations, HR generalist or HR business partner role with accommodation specific case management experience, working directly with employees, candidates, and cross-functional partners on end-to-end solutions

  • Sound knowledge and understanding of relevant employment standards and legislation

  • Thorough knowledge of US-specific Federal and State disability laws regarding assessing and determining accommodations for employees with disabilities, specifically ADA/ADAAA and FMLA.

  • Demonstrate effective influencing skills to provide resolution to complex and highly sensitive employee issues

  • Ability to work independently and be part of a team environment while developing strong professional relationships with peers, managers, executives and cross-functional teams.

  • Ability to use sound judgment to problem solve, make decisions and involve necessary individuals at the appropriate time.

  • Displays the highest commitment to customer service and maintaining an outstanding employee experience

  • Demonstrated experience building relationships and influencing others while working cross-functionally with all levels of the organization.

  • Experience communicating decisions effectively and recognizing legal risk associated with disability issues while prioritizing case elements

  • Experience exercising independent judgment and discretion while leveraging company policies and practices to determine appropriate action

Preferred Qualifications:

  • Prefer experience with Workday and HR Acuity

  • BA/BS degree in Human Resource is helpful but not required

  • HR or Disability Management certification preferred

  • Experience managing confidential employee and candidate data in compliance with legal privacy laws

About You

This is an amazing hybrid-opportunity for an experienced HR Generalist to develop and grow their capabilities within an exciting and high growth company.

You will demonstrate a broad scope of knowledge and experience and contribute proactively to the development of policies and processes, work with people leaders to improve performance, effectively set clear expectations, and to support both the employee and leaders in the pursuit of desired business outcomes.

In addition, this role will be the point of contact for our employees and candidates requesting an accommodation. You will play a pivotal role in responding to employees and candidates with disabilities/health conditions who request reasonable accommodations, while also consulting with cross-functional partners to ensure consistent support is provided and risks are mitigated.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.GA.Atlanta

Primary Location Base Pay Range: $109,700 USD - $164,500 USD

Additional US Location(s) Base Pay Range: $104,200 USD - $189,600 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!