Senior Manager, Communication & Change Management



Pleasanton, CA, USA
Posted on Thursday, November 2, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Program and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

The Senior Manager, Communications & Change Management will be passionate about communications and will help coordinate both internal and external facing Business Technology communications. In addition, you will work across teams to find opportunities for storytelling and recognition. You will also lead a team of change communication specialists with a structured methodology /process. The candidate will be someone who is fast paced, a great collaborator and problem solver, an excellent communicator, and a strong writer. This position plays a significant role on a fast-paced team, and the candidate needs to be prepared to skillfully handle ambiguity, run multiple programs and prioritize requests.


  • Manage a team of communications leads and continue to develop their skills.

  • Prioritize initiatives and tasks for the team, while providing assistance as needed.

  • Partner closely with key stakeholders to develop proactive and reactive communications to Workmates on meaningful and relevant updates, including news-related items. These communications will be distributed in the form of emails, Slack, slides, Intranet updates, and conversations.

  • Develop the voice of the Business Technology organization and work across Workday to improve the understanding and key objectives of the organization.

  • Create communication plans for key projects and coordinate with communication counterparts across Workday as necessary.

  • Collaborate and advise other team members on internal communications and how to tell their story.

  • Work with the Business Technology teams to find opportunities to collaborate more closely with Workmates, including ways we can proactively and jointly tell stories.

  • Create templates, implement guidelines, and best practices for announcements, newsletters, and presentations.

  • Communicate program and process changes to Senior Leadership to ensure buy-in and provide consistency across teams.

  • Leads change management & communication with a structured methodology / process

  • Devises core communication topics, messages, and methods to advance change

  • Serve as a change champion by inspiring project leaders and stakeholders to be change enthusiasts

  • Apply structured change methodologies that integrate with project and program management to create strategies that support adoption of the changes required by a project or initiative

  • Defines success metrics and measures performance against these

About You


  • 10+ years of communications experience in enterprise software/technology or partner communications.

  • 5+ years of translating technology communications into meaningful stories that can be easily digested.

  • Previous team management experience is a must

About You

  • Track record of counseling and presenting to senior executives; establishing trusted and positive relationships.

  • Strong critical thinking, writing, communications, problem solving, technical and analytical skills.

  • Understanding of various communication channels.

  • Strong organizational skills and a proven capability to manage everything from strategy to details as well as comfortable multitasking and prioritizing different requests.

  • Internal communications experience is a plus.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $166,100 USD - $249,100 USD

Additional US Location(s) Base Pay Range: $137,000 USD - $249,100 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!