Sr Program Manager



Pleasanton, CA, USA
Posted on Thursday, October 26, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The CX Program Management Office provides premier Program and Project Management leadership and support to cross-functional initiatives within the Customer Experience organization. The team consists of multiple pillars of program management support including New Offering Launch (NOL), Strategic Initiatives, Mergers & Acquisitions (M&A), CX Transformation Initiatives, and Change Management. They represent the CX organization on critical initiatives and provide program structure and project governance to ensure customer experience is at the forefront of every project.

About the Role

If you are passionate and driven, believe that the best experience is one delivered together, we’d love to talk to you! This role requires all things program management and the willingness to be a change agent in the process.This role will work closely with core CX stakeholder functions to align goals, capacity and delivery of key capabilities. The Program Manager will also be responsible for managing delivery of projects/programs including; development of comprehensive delivery plans, solution design facilitation in alignment with business goals, and project execution to scope/timeline/budget/quality standards.


  • Responsible for planning, directing, and implementing a portfolio of strategic programs.

  • Develops and implements project plans, governance, project communication cadence, collaboration project tools, and project structure to ensure a successful project completion.

  • Establish, maintain, and present regular status to key business partners and leadership boards (steering committees, operating committees, etc.)

  • Build trust-based relationships with key stakeholders to help drive alignment, collaboration, and ensure the voice of CX is infused in major business decisions.

  • Proactively partner with project and program teams to analyze issues and risks, drive issue resolution, and align on recommended paths forward.

  • Proactively analyzes issues/risks, makes recommendations on path forward, facilitates issues resolution.

About You

Basic Qualifications

  • 7+ years of project/program management experience, including planning and management, issues/risk management, testing, and project communications

  • 7+ years experience translating business needs into roadmaps, clearly defined requirements, and delivery plans

  • Experience leading business transformation programs and software industry experience with an enterprise products company a plus

  • Knowledge of project management methods and standards

  • Accomplished verbal and written communication, with the ability to construct easily consumable messaging for a broad range of audiences

  • Excellent interpersonal skills to interact with executive leadership and cross-functional teams

  • Strong analytical thinker with the interpersonal skills to influence, maintain strong relationships, and collaborate at all levels

  • Ability to drive collaboration and influence across functional teams

  • Flexible and adaptable; able to work in ambiguous situations

  • Bachelor's degree in Business, Technology, General Management or equivalent work experience

Other Qualifications

  • Knowledge of business process improvement

  • Knowledge of software development life cycle (SDLC) processes and procedures (including Waterfall and Agile) is a plus

  • Project Management Certification preferred (PMP, Agile, SAFe, etc)

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $128,400 - $192,600

Additional US Location(s) Base Pay Range: $103,000 - $192,600

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!