Portfolio Operations Manager



Pleasanton, CA, USA
Posted on Tuesday, October 24, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Business Technology Infrastructure team works in close partnership with our business partners to drive exceptional Customer and Employee experiences. The team is responsible for developing and supporting innovative architecture-led solutions across Network, data centers, cloud, collaboration, integration and end user services capabilities

About the Role

The Infrastructure team is looking for an experienced Portfolio Operations professional to join the team. The ideal candidate will work across functional areas with business partners and will have a proven ability to implement change within a large scale organization. They will be responsible for managing the Infrastructure portfolio of work and capacity management in hand with the centralized PMO team.This role also focuses on identifying areas of improvement in existing processes and on removing portfolio roadblocks.

They are the organization’s expert on navigating operating model processes, including capacity and dependency management. They oversee operational process excellence from planning to commitment and are an invaluable resource to teams navigating these processes for the first time. They establish strong relationships with peers and influence future process improvements. We are looking for someone who is detail-oriented, organized, analytical, able to multi-task across competing priorities and is passionate about helping others.

  • Ensure alignment with BT portfolio management and stakeholders in the portfolio management process including intake, prioritization and status reporting. Ensure new requests are surfaced at the appropriate time in the planning cycle, and facilitate processes that allow the review and prioritization of those requests as well as monitoring of active requests until they are committed or deferred.

  • Champion a culture of innovation, experimentation, continuous learning and encourage teams to embrace new technologies, processes, and practices to improve efficiency and get results.

  • Expert in collaborating with cross-functional teams, business partners, stakeholders and executives to drive continuous improvement, transparency, and collaboration.

  • Liaise with the BT portfolio management to enable centralized resource management. Champion the necessary change in Infrastructure organization to enable standardized and flexible capacity planning and management.

  • Establish and maintain Key Performance Indicators to measure the success and effectiveness of the product operating model transformation efforts and provide regular reports and updates to leadership. In addition,assume responsibility for the OKR process.

  • Use a data-driven approach to see opportunities and roadblocks and to mitigate risks to transformation efforts. Work with teams to develop effective solutions to overcome challenges.

  • Expert level understanding of operating model methodologies, tools, and best practices, and stay up-to-date on industry trends and developments.

  • Lead preparation of continuous planning status reports and metrics.

  • Define & execute holistic operational cadence aligned to Workday’s annual cadence & other key stakeholders, including partnering with the BTPMO on Annual planning

  • Provide frameworks, templates, resources, and industry trends that serve as standard methodologies

  • Partner with Infrastructure leaders to assess existing processes and programs; find opportunities to redesign and take action to unlock value and drive organizational health

  • Support and/or execute key Infrastructure employee & leadership meetings, including All Staff Meetings, Quarterly Business Partner Reviews, Leadership Offsites, etc.

  • For key cross-functional initiatives, translate strategy into roadmaps and mobilize teams.

  • Define & support an outstanding experience for Infrastructure employees around the globe, including but not limited to employee development, engagement activities, etc.

  • Oversee cross-functional Infrastructure Product Teams and Business Stakeholders in quarterly planning

  • Partner with Finance and BT InfrastructureLeadership to manage the Infrastructure budget on an ongoing basis

About You

  • 10+ years of experience in product or engineering organizations with a demonstrated ability of successfully leading transformation efforts in large organizations.

  • Program Management, relationship management, and organizational change skills, including experience working with multiple partners.

  • Expertise with collaboration tools (i.e. G-Suite, Zoom, Slack, Miro) and Agile tools such as Jira and Confluence

  • Knowledge of Agile frameworks such as Scrum, Kanban and Lean, and experience implementing Agile practices and methodologies across multiple teams and departments

  • Ability to analyze data to provide meaningful insights that can be translated into action

Other Qualifications

  • Strong leadership, coaching, and communication skills, with the ability to effectively influence and collaborate with cross-functional teams, stakeholders, and executives.

  • Proven ability to synthesize information and see the big picture while efficiently handling details

  • Independently capable of seeking information, solving conceptual problems, corralling resources, and delivering results.

  • Excellent project management skills with the ability to build and implement actionable plans with detailed timelines and to manage multiple priorities and projects in a fast-paced environment.

  • Effective meeting management, presentation, and written / verbal communication skills

  • Enthusiastic self-starter who is a logical, analytical thinker and creative problem solver

  • Agile certification such as Professional Scrum Master (PSM), Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO) certification is a plus.

  • Ability to influence others to achieve results

  • Results-oriented, self-directed, inquisitive, and entrepreneurial-minded

  • Strength in facilitating workshops, seeking input, and storytelling

  • Affinity for technology and innovation, and comfortable in a fast-paced environment

  • Business operations, or business planning function at a large enterprise company/firm

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $148,800 - $223,200

Additional US Location(s) Base Pay Range: $127,500 - $223,200

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

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