Director, Program Operations



Pleasanton, CA, USA
Posted on Tuesday, September 19, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun.

Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Program and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

You will lead the standardization of our Program & Portfolio processes that enable the delivery of Business Technology Products and Services for our business partners. You will be responsible for overall Program and portfolio management across the Business Technology (IT) organization. In this role, you drive the Program and Portfolio Strategy aligned to our corporate initiatives. You will build, lead and challenge our team of Program Managers as you standardize the organization to an Agile portfolio. You will partner with Leadership, internal Business partners and Product teams to ensure we achieve operational excellence across all programs and portfolio deliverables. In this role, you will align tightly with our strategy team and support the execution of our most important strategic initiatives into execution.


  • Drive the execution of our vision and strategic initiatives across Business Technology

  • Accountable for the successful delivery of key cross functional initiatives to enable Workday’s overall growth at scale

  • Partners with the CIO leadership to ensure consistent and sustained delivery of the Product and Project portfolios

  • Lead the Program, Portfolio and Agile teams who partner with our product teams and business partners to deliver against our strategic priorities

  • Mature Program Management methodologies to further enable visibility into the health of our Products and Programs through the use of business justification, key risk indicators, and predictive measures to ensure overall health and value realization measurements.

  • Define success metrics and build scorecards required to ensure sustainable operational excellence

  • Drive the adoption of Agile across all of Business Technology teams and measure the efficacy of the adoption

  • Creates appropriate communication and status reporting mechanisms to ensure leadership is consistently aligned on PMO strategy, direction, budget, portfolio status, risks, mitigation plans and future roadmaps

  • Create a Community of Practice inclusive of all Program and Project Managers in Business technology in order to evolve standards and adherence to best practices

  • Ability to navigate ambiguity, drive clarity, strive for excellence and comfortable under pressure

  • Excellent communication and presentation skills, ability to create a compelling vision and tell the story with appropriate slides

About You


  • Experience leading and building PMO’s for large organizations with Program Managers who partner with our product teams and business partners to deliver against our strategic priorities

  • Led the Agile transformation/standardization of an IT organization

  • Experience tightly aligning a PMO and business Strategy team

  • Comfortable leading large cross functional meetings with cross business leaders

  • Ability to navigate ambiguity, drive clarity, strive for excellence and be comfortable under pressure. Experience building and leading teams through change

  • Ability to collaborate and standardize practices across teams.

  • Excellent communication and presentation skills, ability to create a compelling vision and tell the story with appropriate slides

About You

  • Bachelor's Degree required, Master's Degree preferred.

  • 10+ years of progressive project management experience.

  • Deep project/program planning and implementation background; demonstrated success delivering major/mission critical projects, including all aspects of process development and execution.

  • In-depth knowledge of agile methodologies and experience in running large programs with agile teams

  • Comfortable leading large cross functional meetings with cross business leaders

  • Stay current with a variety of approaches used in the industry. Facilitates the tailoring of new methodologies to the workday environment as needed

  • Demonstrated IT leadership skills with PMO interaction.

  • Team oriented, collaborative leader willing to get deeply involved in implementing process improvement efforts.

  • Experience measuring and governing key PM processes (e.g., value management, project life cycle, portfolio management)

  • Demonstrated experience successfully leading a team of Project Managers, Portfolio Analysts and Agile practitioners; demonstrated ability to discern talent and proactively manage and mentor professional staff.

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $182,500 - $273,700

Additional US Location(s) Base Pay Range: $156,500 - $273,700

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!