Senior Events & AV Support Lead



Administration, Customer Service
Pleasanton, CA, USA
Posted on Tuesday, September 19, 2023

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

The Events & AV Support Team is responsible for providing high-level technical assistance to the internal users of our client. The team supportscollaboration meetings using A/V systems. Meetings including but not limited to All Org events, webinar, and global audio or video sessions of all sizes. Support of various media events and training sessions will also be required and a solid understanding of VC platforms such as Zoom and Neat.

About the Role

  • Lead and manage the daily operations of a team of AV events technicians including training, developing, evaluating, and setting priorities.

  • Serve as the initial managerial escalation point for problems from clients and other staff.

  • Highly organized and confident in ability to lead and organize, coordinate and execute AV events.

  • This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary

  • Supervise event coordination and support with entire AV Team

  • Provide high level AV troubleshooting for escalations from the AV Team.

  • Provide backup support services in the absence of other AV Support Technician(s)

  • Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete

  • Professionally interacts with stakeholders and manages user expectations with room technology

  • Monitor daily audiovisual conference room schedule and contact the end users to determine their A/V requirements prior to each scheduled meeting

  • Ensure all audiovisual and teleconferencing requirements are met for meetings and events.

  • Uses tact and good judgment in communicating with internal and external stakeholders.

  • Create end user and internal AV team documentation

  • Travel required: 30%

About You

  • Minimum of 5 years experience in audiovisual or related field

  • Minimum of 3 years experience leading or supervising a team

  • Strong customer service skills with the ability to communicate effectively

  • Strong focus and organizational skills

  • Understanding or willingness to learn wiring diagrams and signal flow

  • Demonstrated ability to work independently and prioritize multiple competing tasks

  • Experience with ticketing systems (ServiceNow knowledge is a plus)

  • Exposure as operating technician for live audiovisual special events a plus

Workday Pay Transparency Statement - United States

The annualized base salary ranges for the primary location and any additional locations in the United States (US) are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.

Primary Location: USA.CA.Pleasanton

Primary Location Base Pay Range: $106,400 - $159,600

Additional US Location(s) Base Pay Range: $ - $159,600

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!