Head of Claims

Vouch Insurance

Vouch Insurance

Posted on Friday, December 9, 2022

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company backed with $160M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high-growth companies.

We're doing this by making insurance fast, responsive, and focused on our customers -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

What does a work environment look like at Vouch?

Vouch is a Virtual First Workplace with office locations in SF and Chicago. Preference is for this role to be located in Chicago, but consideration will be given to virtual candidates in the U.S. as long as you can work our Vouch core collaboration hours (8:30 am-2:30 pm Pacific Time.)

Role Responsibilities:

To deliver on this exciting category-defining product, we seek an experienced, creative, and innovative commercial P&C claims leader to join our Insurance Operations team as Head of Claims.

As a key leader, you will provide technical expertise and influence broader insurance strategy. You will be responsible for overseeing claims at Vouch to ensure appropriate technical claims handling and ensuring a customer claim’s experience aligns with our mission of crafting the best insurance for those building the future. Vouch’s Head of Claims would work closely with our Head of Actuarial and Head of Underwriting while taking on the exciting challenge of building a claims function from the ground up.

Job Duties:

  • Develop and establish claims strategy and practices within the context of Vouch’s mission
  • Provide input, support, and subject matter expertise to Claims Operations for the purpose of:
    • Developing and implementing process/technology enhancements to improve client experience, improve efficiency, and reduce claims leakage
    • Monitoring and measuring claim’s service levels, leakage, large loss claims, and client experience
  • Identify claims with significant exposure and take an active role in coordinating a strategy for an appropriate resolution
  • Ensure appropriate individual claims strategy is being implemented on all claims, particularly large and complex claims
  • Collaborate with and provide ongoing coaching to adjusters to develop, coordinate, and manage complex claims strategies
  • Provide timely approvals on reserves, major loss reports, and reservations of rights requested by adjusters
  • Act as subject matter expert on claims supporting the Sales and Underwriting teams
  • Provide support and insights to Underwriting, Actuary and Insurance Product Innovation to evolve products in alignment with intent and to update pricing
  • Provide input to Actuary to help facilitate the setting of ultimate claim reserves
  • Work with legal and compliance to ensure claims handling is compliant
  • Develop and manage Vouch’s claims advocacy process (for brokered business)
  • Responsible for ensuring achievement of key metrics including ULAE as a percentage of Earned Premium and Claims Leakage

About you:

  • 10+ years of experience in insurance, preferably 5+ recently within P&C claims
  • Proficient with property and casualty claims, with management liability and professional liability claim’s experience a strong plus
  • Project management experience, and the ability to effectively manage multiple projects while prioritizing high impact work
  • Ability to act as a thought leader and adapt claim’s priorities, decisions and roadmap based on the broader company strategy
  • Adept at bringing creative insurance product ideas to solve ambiguous problems
  • Exceptional communication skills, with an emphasis on real-time interaction, both written and verbal
  • Experience managing claims adjusters and property/liability claims
  • A strong ambition and excitement to focus on the customer, technology startups
  • Bachelor’s Degree

Nice to have:

  • Juris Doctorate or Doctor or Jurisprudence
  • Exposure to and passion for early-stage startups and/or high growth environments
  • A background in insurance or other regulated categories

Vouch provides a number of benefits to help you bring your best self to work:

  • Competitive compensation and equity packages
  • Health, dental, and vision insurance
  • Parental leave
  • Flexible vacation time (Unlimited PTO)
  • Wellness allowance ($80/month)
  • Technology allowance ($100/month)

Salary Range:

The pay range for this role is: $200,000 to $240,000 per year.

Our salary ranges are based on paying competitively for our size and industry and are one part of our total compensation package that also includes benefits and other perks. We also include stock options in all compensation packages and believe all Vouch employees should have the opportunity to become owners in the company.

Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skill set, location, and business need. The base pay range provided is subject to change and may be modified in the future.

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.