As the Events and Office Management Lead at Upstart, you will be responsible for bringing the Upstart Digital First strategy to life in our Columbus, OH office. Most importantly, you will manage a team dedicated to excellent execution of the day to day operations of our Columbus office. This includes the end to end experience for employees working on site (from desk assignments to snacks to the decor and design of the physical office space), to the management of guests and onsite vendors, and beyond. In addition to this work, you and your team will also be responsible for fine tuning and executing programs and processes to support the frequent team offsite events that will take place in and around our office on a weekly basis. The success of our Digital First strategy relies on scalable solutions that make securing space, and facilitating collaborative and easy working experiences straightforward and efficient for our team leaders. You will be instrumental in building the foundation that makes this new way of working a success!

Position Location - This role is available in the following locations: Columbus, OH

Time Zone Requirements - This team operates on the East Coast time zone

Travel Requirements - Once or twice per year you may be asked to travel to our San Mateo and/or Austin offices for an Office Management team offsite. Upstart will cover all travel expenses. If you need to travel to make these meetups, Upstart will cover all travel related expenses.

How you’ll make an impact:

• Manage a team responsible for the day to day operations of the Columbus office including daily catering, vendor management, mail, COVID protocols, office reception, seat assignments, guest accommodations and anything else that may come up related to a fantastic experience for all in our office space.
• Partner closely with building management to oversee facility operations and compliance - including regular cadence of safety exercises, oversight of facilities staff, implementation of building protocol and change management etc.
• Execute on any office expansion or augmentation as requested. Lead executive sponsor updates and keep dots connected across all internal and external teams.
• Build and own the process for securing space, catering, and special activities for off site events hosted by different Upstart team leads.
• Partner with our IT, Executive Administration, and People Ops teams to manage the administration of employee onboarding, special employee gifts and events.

What we’re looking for:

• Minimum qualifications:
  • Bachelor’s degree or equivalent practical experience
  • 5+ years of experience working in Office Management or a related administrative or operations leadership role with demonstrated progression of responsibilities
  • Experience working in a dynamic, fast paced environment
• Preferred qualifications:
  • People management experience
  • Events management experience
  • Experience building scalable solutions from scratch
  • Excellent project management skills and the ability to succeed in a fast paced environment
  • Exceptional communication and collaboration skills
  • Ability to influence others when necessary and offer alternative, constructive suggestions in order to lead change

What you'll love:

• Competitive Compensation (base + bonus & equity)
• Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
• 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
• Employee Stock Purchase Plan (ESPP)
• Life and disability insurance
• Generous holiday, vacation, sick and safety leave
• Supportive parental, family care, and military leave programs
• Annual wellness, technology & ergonomic reimbursement programs
• Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
• Catered lunches + snacks & drinks when working in offices

At Upstart, your base pay is one part of your total compensation package. The anticipated annualized base salary for this position is expected to be within this range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k). Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The salary listed above for sales roles is On Target Earnings which includes both salary and commission, assuming 100% target achievement.

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