Contracts Manager



San Francisco, CA, USA
Posted on Thursday, September 7, 2023

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $24 billion in affordable and responsible credit over the last 5 years. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1600 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Contracts Manager is a key member of Upgrade’s legal team in San Francisco. The Contracts Manager will help drive commercial contract review and execution, build effective cross-functional working relationships, work closely with internal and external stakeholders, and help track, manage and report on contract requests and metrics. As a member of legal, you’re at the forefront of innovation and product iteration - we play a key role helping teams explore new ideas and realize goals. That means you’ll learn a lot and have ample opportunity to apply it. We’re also team-oriented and will eagerly share information and resources. This is a hybrid role, in our San Francisco office on Tuesdays and Thursdays.

What You’ll Do:

  • Manage the end-to-end contract negotiation process for assigned contracts, from initial drafting and review through negotiation and execution for contracts such as vendor agreements, NDAs, purchase and servicing agreements, marketing and referral partnership agreements.
  • Manage contract modifications, extensions, and amendments.
  • Maintain accurate documentation and records.
  • Collaborate with internal stakeholders, including legal, finance, vendor management, and business teams, to ensure contracts meet business objectives and risk appetites.
  • Provide guidance and support to internal teams on contract-related matters, including interpretation and clarification of terms and risk exposure.
  • Ensure adherence to company policies, procedures, and legal requirements during contract negotiation.
  • Build trust and manage conflicting demands from multiple business clients.

What We Look For:

  • Bachelor's degree in Law, Business, or a related field
  • 4+ years of experience as a Contracts Manager, ideally in the fintech industry
  • Sound understanding of legal principles and contract law
  • Proven track record of communicating complex contract issues effectively and collaborating with internal and external stakeholders
  • Exceptional project management and time management acumen
  • Ability to adeptly handle multiple contracts concurrently while maintaining a focus on efficient prioritization
  • Excellent analytical and problem-solving skills with meticulous attention to detail
  • Eagerness for learning new knowledge in the ever-evolving fintech landscape, demonstrating a genuine curiosity for fintech innovations and contractual frameworks
  • Ability to work independently, take ownership of tasks, and meet deadlines

What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives

The compensation range of this position in San Francisco, CA is USD $90,000 - $130,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience. Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate’s primary work location.

Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.