Marketing Communications Manager



Marketing & Communications
San Francisco, CA, USA
Posted on Tuesday, July 25, 2023

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America. We have delivered over $21 billion in affordable and responsible credit over the last 5 years. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1500 talented and dedicated professionals. Come join us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We’re looking for an experienced and result-driven Marketing Communications Manager to join our marketing team! We expect you to be experienced and passionate about managing online communications, creating content, attracting followers, and engaging internal and external fans. As our Marketing Communications Manager, you will be responsible for communications, social media, and other online channels. You’ll work on a variety of projects and have the opportunity to be involved in multiple high-profile projects at the same time.

This is a hybrid role, in-office Tuesdays, Wednesdays, & Thursdays, reporting into the Senior Director of Marketing in our San Francisco office.

What You’ll Do:

  • Work cross-functionally with Marketing, Design, Product, Operations, Legal, and Compliance teams to develop messaging and content that supports company goals and aligns with product and brand positioning.
  • Create long- and short-form content for various mediums to build Upgrade’s online presence and reputation.
  • Oversee the company's social media and online review presence to build Upgrade’s reputation and performance. Partner with the Operations team to develop responses to customer feedback.
  • Monitor key players in the industry (competitors, press, influencers, etc.) and update our communications strategy accordingly.
  • Use data to analyze what’s working, what’s not, and refocus key messages or tactics accordingly. Track and report on key performance metrics to senior management.
  • Partner closely with the People Operations and Talent Acquisition teams to effectively communicate company news and support recruiting efforts.

What We Look For:

  • 3 + years of experience in Marketing communications with an expertise in social media.
  • Experience launching and managing unpaid social media campaigns on channels including but not limited to Facebook, Instagram, Twitter, LinkedIn, etc.
  • Analytical mindset and approach to problem solving. Ability to use engagement data to drive content strategy and decisions.
  • Demonstrated ability to collaborate across teams and functions.
  • Proven success in handling ambiguity in a fast-paced, continuously changing environment
  • Project management skills: ability to prioritize high impact activities and keep multiple projects moving forward.

What We Offer You:

  • Competitive salary and stock option plan
  • 100% paid coverage of medical, dental and vision insurance
  • Flexible PTO
  • Opportunities for professional growth and development
  • Paid parental leave
  • Health & wellness initiatives
The compensation range of this position in San Francisco, CA is USD $130,000 - $150,000 annually plus equity and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.
Upgrade has different base pay ranges for different work locations within the United States and Canada, which allows us to pay employees competitively and consistently in different geographic markets. The range could vary depending on what ultimately is determined to be the candidate’s primary work location.
Notice to California-based Candidates for Employment. This California Candidate Privacy Notice is intended to provide information about how Upgrade collects and uses personal information to California consumers who apply for employment with Upgrade If you are employed by Upgrade, refer to the Employee Handbook for additional information. For any questions about this notice, please contact
Personal Information Upgrade Collects:
Identifiers Including name, address, email, telephone number, social security number, driver license number, passport number, and other personal identifying information. Characteristics of protected classifications under California or federal law, including demographic information and other personal information obtained during the application process, such as gender, race, national origin. Professional or employment-related information, such as salary/compensation and benefits packages, other relocation or job preferences, prior background, experience, skills, and other information in support of your application, reference information, other information obtained through background checks, including employment, credit, and criminal history. Education Information. Any other information you provide as a part of recruitment, job application, or interview process.
Purposes for Collecting Personal Information:
To consider qualifications, skills, and interest for employment. To communicate with you during the recruitment and interview process. To conduct background checks and verify your information if you are offered employment. To provide compensation, including payroll, and administer stock options and benefits, including medical, dental, vision, commuter, and retirement benefits. To provide human resources services and conduct performance evaluations. To monitor work eligibility including work-related licenses, credentials, training, and eligibility to work in the United States. To improve recruitment and interview processes and ensure a safe and efficient working environment. To comply with applicable legal or regulatory requirements including state and federal company reporting obligations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.