Manager, Commercial Account Management
As a Manager, Account Management - Commercial, you will recruit, lead, develop, coach, scale, and motivate a team of high performing, Commercial Account Managers.
The mission of Account Managers at Navan is to drive revenue by ensuring clients are happy, referenceable, and maximizing the value they take from the Navan platform. They do this by building deep relationships with clients, functioning as trusted advisors, and partnering with clients to ensure they engage with our platform in an optimized way, and manage their entire T&E program through Navan. Our AMs also own onboarding, renewals, and cross-selling adjacent products from across our portfolio.
As the leader of this team, your role is to build, lead, coach and inspire an elite, high performing team that exceeds its goals, delights its clients, adds to our culture, partners well with others, and is passionate about its mission and excited to come to work every day.
What You’ll Do:
- Identify, attract and retain top talent as you build a team of exceptional Commercial Account Managers
- Develop, coach and inspire your team such that they’re aligned with our mission, goals and processes as a company, growing professionally in their careers, high-performing in their roles, and excited to come to work every day.
- Meet or exceed revenue goals.
- Manage a team that is responsible for all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and sales execution.
- Oversee day-to-day activity of your team members and monitor performance goals while providing ongoing feedback, coaching, and guidance.
- Connect Account Managers to key resources and clear roadblocks, enabling them to achieve and/or exceed their revenue goals.
- Get in the weeds! Become a true expert in our product, our industry, how we create value for our customers, and how we drive usage and cross sell. Deeply understand Navan’s product offerings and competitive positioning. Drive value directly in the market through frequent client interaction.
- Ensure we are broadening our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
- Develop and report revenue forecasts based on visibility into direct and partner pipeline on a monthly and quarterly basis
- Travel to customer sites as appropriate.
What We’re Looking For:
- 3+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company
- 2+ years experience and demonstrable as a sales leader/manager
- Demonstrable track record of high performance and success.
- Strong communication and presentation skills
- Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment
- Data driven mindset with attention to detail
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to build a high performing team, delight clients, drive revenue, build a generational company, and accelerate their careers.
- Bachelor’s degree preferred or similar work experience
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