Technical Support Representative



IT, Customer Service
United States
Posted on Saturday, November 11, 2023
Technical Support Representative (Remote)

  • Cannabis industry experience required **

Treez is not for everyone. Are you right for Treez?

At Treez Our Company Values Are

  • Stay Curious
  • Present Solutions
  • Embrace Simplicity
  • Encourage Candor
  • Drive to Outcomes

With SPEED, Treez team members are making an impact at our growing startup. We are looking for hustlers, doers, people who see the goal and drive to it. We are motivated by our mission and do what it takes to get the job done. We need you to be as passionate as we are about making Treez the leader in powering the global cannabis economy.

Treez is looking for a highly motivated and experienced Tech Support team member. Our support team goes above and beyond to make sure our customers are happy, issues are resolved and we have exceeded their expectations. The ideal candidate will enjoy working in a fast-paced environment, thrive on solving challenging customer issues, have the desire & drive to be part of a growing company, and will share our passion for the cannabis industry.

What You Will Do

As a Tech Support team member at Treez you’ll be responsible for ensuring our customers get exceptional technical support and customer service. You will be providing product and technical support, resolving customer inquiries and issues, and ensuring customer satisfaction.

How You Will Do It

  • Respond to inbound customer and stakeholder inquires
  • Provide exceptional technical support and customer service with a focus on resolving issues quickly and efficiently
  • Identify & troubleshoot product and technical issues and then provide clear and concise explanations and solutions to our clients
  • Be a valued subject matter expert to our customers
  • Collaborate with cross-functional teams to provide customers with accurate information and support
  • Maintain accurate and detailed customers records and documentation
  • Continuously evaluate and identify areas for improvement in the technical support process

What You Will Need

  • Verifiable cannabis technology industry experience required (POS or Payments experience preferred)
  • At least 3+ years of experience in a customer service or technical support role
  • Experience using customer support software and tools such as Zendesk, Freshdesk, Salesforce, etc.
  • Strong phone and communication skills, with the ability to effectively communicate complex technical concepts to non-technical customers
  • Have excellent problem-solving and analytical skills
  • Must be detail oriented and organized
  • Ability to work independently, autonomously & efficiently in a remote work environment
  • Must have a reliable high-speed internet connection and a quiet workspace
  • Must be willing to have flexible work hours in order to meet the needs of the business/customer
  • Bonus points if you have experience working with API's and SQL

The anticipated compensation for this role is a base salary of $65,000 to $75,000 annually depending upon a number of factors such as a candidate's qualifications, skills, competencies, work experience, geographic location, business needs and market demands. The base pay range is subject to change and may be modified in the future.

Benefits That Treeple Enjoy

  • A remote first work environment
  • Medical, dental, vision and 401(K) - no match yet, we're a startup
  • Equity


Treez continually strives to create a diverse and inclusive environment. Treez provides equal employment opportunities to all job applicants and employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Treez

Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.

Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.