Operations Associate



United States
Posted on Monday, August 28, 2023

**Contractual Role, Location: Anywhere in the U.S.**

Treez is not for everyone. Are you right for Treez?

At Treez our company values are:

  • Stay Curious
  • Present Solutions
  • Embrace Simplicity
  • Encourage Candor
  • Drive to Outcomes

With SPEED, Treez team members are making an impact at our growing startup. We are looking for hustlers, doers, people who see the goal and drive to it. We are motivated by our mission and do what it takes to get the job done. We need you to be as passionate as we are about making Treez the leader in powering the global cannabis economy.


Do you have a passion for fintech and cannabis? Looking for an entry into the technology and operations world with a chance to convert to a full-time hire?

Our Operations Associate contractor role may be a great fit for you if you are looking for a way into a career in cannabis and/or fintech, banking, and payments. If you like interacting with customers daily, assisting them through the complex process of KYC/KYB and other fintech compliance requirements, being part of a high performance team, and have a desire to potentially convert to a full-time role in account management or operations, this may be an opportunity for you. If you value being in a fast-paced environment that demands quick learning, process building, and problem solving, then this role will align with your career goals. This individual will support our Payments Account Management team and make a significant contribution to the development of our business.

The ideal candidate will have strong documentation skills, detail orientation, a systems-first mentality and proactive nature; all with strong interpersonal skills to interface with our customers.

What You’ll Do:

  • Lead the merchant onboarding application process from start to finish
  • Drive merchants to complete the application and submit all of their required documentation
  • Keep track of where each merchant is, in their KYC journey, and ensure the right level of support and follow-up accordingly
  • Report feedback and lessons learned from each merchant journey to the product team for improvements
  • Work with our Customer Success team to ensure clients have a great experience through the process

What You’ll Need:

  • 1+ years of a customer support or BDR/SDR role
  • Excellent written and verbal communication
  • A good level of comfort with Excel/Google Sheets
  • Patience, and a very high level of organization, especially when it comes to keeping track of documents / documentation
  • Comfort in picking up the phone and proactively encouraging customers to complete their documentation and business information needs

Bonus Points:

  • Experience in onboarding customers or KYC processes
  • Cannabis retail knowledge
  • Familiarity with Salesforce

"Approximate wage rate of $25 - $30/hr depending upon location, experience and other qualifications. The company reserves the right to adjust wage rates at any time at its discretion."

Come as you are:

Treez continually strives to create a diverse and inclusive environment. Treez provides equal employment opportunities to all job applicants and employees and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

About Treez:

Treez is the leading enterprise cloud commerce platform that streamlines retail and supply chain operations within the cannabis market. Through its innovative technology for retailers and brands, the company provides a robust breadth and depth of software solutions required to operate a successful modern dispensary.

Solutions include point of sale, dispensary inventory management, omnichannel sales capabilities and multiple cashless payment options all on a mission-critical platform that ensures regulatory compliance across every supply chain transaction. The innovative platform also connects essential brands with their retailers through a centralized brand catalog with real-time market insights. The extensible open API platform provides smooth integration into a variety of best-of-breed solutions, including CRM, marketplace, cashless payments and data analytics across the partner ecosystem, giving retailers everything they need to grow their business.