Strategic Account Manager



Sales & Business Development
Vancouver, BC, Canada
Posted on Thursday, November 9, 2023

We are looking for a Strategic Account Manager to further develop our relationships with existing customers, partners, and resellers. The Strategic Account Manager will focus on the identification of additional revenue channels within customers who are not yet all of Tipalti services. The Strategic Sales Account Manager will develop, own and execute against account success plans. They will work closely with internal teams (sales, marketing, operations, CSM, SC, Implementation) to help ensure overall customer success and growth.

Examples of Areas of Focus:

Customers that have a significant expansion opportunity which requires additional sales cycles. This opportunity can be evident at the time of the original sale (we only get a small portion of the potential business) or a compelling/business event happens.

This role would work hand in hand with the CSM for these partnerships Working 75-100 customer accounts.

Building C level relationships, understanding and aligning on their business goals, and ensuring they get maximum value across all of Tipalti services.


  • Execution: Strategic account planning and execution skills that lead to consistent quota attainment, pipeline generation, and forecast accuracy.
  • Product / Applied Knowledge: Tech Savvy, proficient using SaaS applications and translating technical features into business concepts. Utilize deep understanding and knowledge of the Tipalti products, and Finance (AP/MP) industry trends
  • Strong sales acumen: skillful prospecting, negotiating and closing, based on Tipalti Sales playbook.
  • Professional presence and confident, articulate communication skills – ability to initiate and direct discussions with Executive-level decision makers
  • Problem solving capabilities, highly organized, and detail-oriented, strong time-management skills
  • Proactive, self-starting individual who can identify opportunities and run with it.
  • System and Data Driven: Accurately maintain account and opportunity information within our internal CRM systems. Able to effectively leverage systems and tools to engage with customers, manage pipeline, track deal progress, etc and use data to inform and enable effective decisions
  • Accountability, “GSD”: Highly motivated, goal-oriented, and competitive. Persistence and tenacity is key for success in this role
  • Customer Focus: Maniacal focus on Customer Success and Expansion, delivering impactful business benefits
  • Flexibility and Adaptability – things move fast around here!
  • Team Player - Collaborative, holds themselves and others accountable.


  • Minimum 4+ years of experience in Software/SaaS or Financial Tech sales with a successful track record of consistent quota achievement
  • Previous experience selling to C Suite - Emerging Technologies, Digital Economy and Global Organizations strongly preferred
  • Demonstrated ability to sell large scale solutions and achieve sales revenue targets through increased adoption and expanded use of technology in existing customer base
  • Skilled at fostering and leveraging strong working relationships with cross-functional teams to develop and execute customer success strategies
  • Driven to achieve aggressive goals combined with equal passion for customer success
  • Ability to travel up to 25% to nurture relationships with customers in territory
  • Bachelors degree preferably in Finance, Economics or Accounting. Management consulting background is a plus

Anticipated base pay rate for this position: $115,000 - $135,000
Variable (commission or bonus) pay rate will be paid in addition to base salary noted above.

Companies like Twitch, Twitter, GoDaddy, and Roblox entrust Tipalti to scale their business rapidly and dramatically reduce finance friction. Headquartered in San Mateo, California, we're a well-funded startup with a multi-billion dollar valuation.

But beyond the technology and impressive growth, Tipalti is fueled by a commitment to our customers. We work hard for our 98% customer retention rate built on trust and reliability. Tipalti means "We handled it," a mission our customers know we deliver consistently.

Around personal growth and wellness, Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where you can thrive and be an impact player! Our culture ensures everyone checks their egos at the door and stands ready to reach success together. We also dedicate ourselves to diversity and equal opportunity for all.

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