Customer Success Representative
About Our Company:
About Our Workplace:
ABOUT THE ROLE:
Splash Financial is seeking an experienced Customer Success Representative to answer inbound questions from potential customers via phone, email and/or chat. This person will deliver a world-class customer experience through product/industry education, collaboration with internal stakeholders to ensure consumer insights are shared, first contact resolution, customer satisfaction scores and other department metrics.
WHAT YOU’LL DO AT SPLASH:
- Provide a world class customer experience to anyone who visits the site or reaches out for support.
- Proactively respond to inbound customer inquiries via phone, email and web chat. Assist with select outbound campaigns as needed.
- Responsibly review and process application information, loan documents and other sensitive information in relation to company and compliance guidelines.
- Share insights with management regarding enhancements/adjustments to improve overall company products, operations and policies.
WHAT YOU’LL BRING TO SPLASH:
- Prior banking and/or lending experience.
- Associate or Bachelor’s degree preferred.
- Experience with Salesforce or other CRM system / tech savvy.
- Microsoft office and/or Google Suite proficient.
- Ability to multi-task and manage changing priorities.