Manager, Credit Portfolio Risk and Controls
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation fintech company using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
We are seeking an exceptionally qualified and experienced Manager in Business Risk and Controls specializing in Credit Portfolio management. In this pivotal role, you will build and lead a comprehensive program focused on credit risk and controls within the Credit Portfolio. You will serve as the Subject Matter Expert (SME) in Issue Management and Correct Action Plans (CAPs), collaborating closely with Credit stakeholders to ensure robust risk management and compliance. This role will manage the creation-to-closure of any issues we identify internally. As a Manager of Credit Portfolio Risk and Controls, you will enhance our digital risk management capabilities.
What you’ll do:
Credit Portfolio Program: Build and lead a comprehensive program for Credit risk and controls within the Credit Portfolio, including, but not limited to, In-School Student Lending, Student Lending Refinance, Personal Loans, Credit Card, and Mortgage products.
Issue Management SME: Serve as the subject matter expert in Issue Management and Correct Action Plans (CAPs), ensuring timely resolution and compliance.
Stakeholder Engagement: Regularly interact with Technology, Products, and Senior Management to ensure accurate and comprehensive communication of our company's Digital landscape.
Collaboration with 2nd Line of Defense: Work closely with the 2nd Line of Defense to ensure closure of gaps or issues; although not directly responsible for full remediation of Issues/CAPs, ensure respective areas within Credit address issues to meet target objectives/timelines.
Operational Controls Partnership: Foster strong collaboration with the Operational Controls team to ensure appropriate inventory of Credit controls, scheduled reviews, and alignment with changes in Policy or Procedures.
Risk Assessment: Conduct risk assessments to identify areas of potential vulnerability and recommend controls and measures to mitigate risks.
Compliance: Ensure adherence to OCC regulations, internal policies, and industry best practices within the Credit Portfolio and assist in preparing for internal and external audits.
Reporting: Prepare and deliver regular reports on control and risk management activities within the Credit Portfolio to senior management, relevant stakeholders, and auditors/examiners.
Process Improvement: Continuously evaluate and enhance control processes and procedures to optimize efficiency and effectiveness.
What you’ll need:
Bachelor's degree in Business, Finance, Risk Management, or a related field.
8+ years of experience in a Manager-level role within an OCC-regulated bank or financial institution, with a strong focus on business risk and controls within Credit-related products.
Expertise in Issue Management and Correct Action Plans (CAPs).
Successful track record in building and leading risk and control programs.
Effective communication and interpersonal skills to collaborate with Credit stakeholders and various teams.
Analytical mindset with the ability to identify and assess control deficiencies.
Strong problem-solving skills and attention to detail.
Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
Certification in risk management or relevant field (e.g., CRCMP, CERP, CAMS).
Experience with process improvement methodologies (e.g., Six Sigma, Lean).
Familiarity with GRC (Governance, Risk, and Compliance) tools and software.
Strong background in Risk and Controls, focusing on Credit-related products and experiences.