IT Support Technician
Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. As we expand our product offering to serve more customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in…"
As a key member of the Technology Enablement organization, you will be helping to provide safe, secure and robust technology solutions for Snapdocs workforce members, to help the organization achieve its goals. You will be providing both local and remote L1/L2 IT support. The ideal candidate will be providing technical troubleshooting and resolution to any and all computer hardware and software issues as well as finding resolution to SaaS related issues. As a member of our team, you will use your multitasking abilities and expert communication skills to follow through on all tickets and projects while maintaining a positive, professional, customer service mind-set.
Our ideal candidate has at least 4+ years of overall work experience supporting a diverse range of IT projects from rolling out IT infrastructure, applications, connectivity across various locations and requirement levels. Over the years, you have gained hands on experience providing hardware and software support to an organization spanning from the management of email, GSuite, Slack, Zoom, and other corporate applications. You can configure new computer hardware and software (mostly Apple Product Line, MacBook Air, Pro) with ease. Performing upgrades & troubleshooting desktop issues and applications comes natural to you. When required, you can take service calls and either resolve them or escalate them Internally or with Platform Support entities.
Direct experience utilizing Service Desk systems to maintain records of requests and responses for support issues while building a knowledge base source or record will be essential. It would be icing on the cake if you had experience working with OKTA, diverse Antivirus tools, Asset Management solutions, VPN Support etc. But we also believe tools can be learned so it's not a deal breaker. Ability to collaborate cross-functionally (this role will touch every piece of the organization), patience (communicating IT to IT novices), bias for action (we’re a startup), time management skills and attention to detail (of course!), will be the foundational attributes that will set you up for success in this role.
This position is based in Denver and the salary range is $32.20 to $43.55 an hour. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate’s experience and qualifications.
Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.
Our benefits include (but are not limited to):
- Excellent health, dental, and vision benefits
- 401(k) with up to 4% company match
- 16 weeks paid parental leave (regardless of gender)
- Flexible time off policy
- Flexible spending account for healthcare and dependent care
- Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
- Life and disability insurance
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
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