Care Navigator, Sana Care
Posted on Friday, August 11, 2023
Our health system is broken, and it’s a huge problem. Costs are rising out of control while the patient experience gets worse. At Sana, we're passionate about fixing this problem by bringing accessible and affordable health plans to small and medium businesses. We've built an innovative team with top talent from across the health insurance and tech industries to create engaging, modern plans for our clients. This allows our customers to offer competitive benefits packages while paying an average of 20% less than traditional plans.
Sana is looking for a Medical Assistant to join our virtual practice as a Care Navigator. The Care Navigator will provide clinical and administrative services to support our value-based patient care model. To be successful in this role, you must be highly organized, a great communicator and passionate about patient-centered care.
What you will do
- Assist providers with medication requests, lab results, x-ray results, and prior authorizations
- Search for and coordinate specialty referrals requests
- Facilitate STAT imaging and lab orders
- Answer phone line and provide practice information to external providers
- Monitor EHR inboxes and support providers with patient correspondence
- Work cross-functionally with payer business unit to answer coverage & benefit questions
- Promote teamwork to support a healthy & happy work culture
- Participate in regular touch points regarding patient satisfaction & engagement
- You have 2+ years working as a CMA
- High school diploma or GED required; Associates degree preferred
- Certification as a Medical Assistant preferred
- Excellent interpersonal skills
- Knowledge of patient care and examination procedures
- Ability to make patients feel at ease
- Detail-oriented and highly organized
- Strong written communication skills
- Entrepreneurial. Self-directed. Excited to innovate.
- Passionate. You care about making our healthcare system work better for patients
- Grit. You aren’t worried about getting your hands dirty and working hard when you need to
Sana is a modern healthcare company, providing health plans and innovative care solutions for small and medium businesses. If you are excited about building something new and being a part of fixing our broken healthcare system from the inside, please reach out!