Head of Collections



Menlo Park, CA, USA · Westlake, TX, USA · New York, NY, USA · Seattle, WA, USA · Washington, DC, USA · Remote · Washington, DC, USA · Chicago, IL, USA · Westlake, OH, USA · Texas, USA · Menlo Park, CA, USA
Posted on Tuesday, October 31, 2023

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.

About the team + role

As the Head of Collections, you’ll be responsible for operationalizing collections strategy and policies for Robinhood's credit card products.

It is preferred that this role is located in one of the office locations listed on this job description which will align with our in-office working environment. This position is only eligible for remote work in limited geographies within the US where we do not have physical office locations. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.

What you’ll do

  • Design, test and iterate on collections programs (including hardship programs) and processes across communication channels including chat, text, and phone
  • Define key performance indicators and track and report on operational success metrics
  • Drive process improvements to continuously make collections more efficient and more effective
  • Partner with credit team to define collections strategy and policies for existing and new credit products
  • Design operational tests to refine product and credit strategy
  • Ensure compliance with all relevant regulations
  • Recruit and build a collections team of contractors and/or full time employees as needed
  • Communicate performance and strategy with senior leadership

What you bring

  • 5+ years of experience designing, scaling and managing credit card collections programs
  • Strong ability to design and execute operational programs
  • Strong quantitative analytical skills
  • Strong working knowledge of federal and state debt collection laws
  • Experience recruiting and managing operations teams
  • Strong communication skills and ability to simplify complex programs and focus on key areas of leverage

What we offer

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more!
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more!
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

US Zone 1: $242000 - $285000
US Zone 2: $213000 - $251000
US Zone 3: $189000 - $222000

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone)
US Zone 1: Menlo Park, CA; New York, NY; Seattle, WA; Washington, D.C.
US Zone 2: Denver, CO; Westlake (Dallas), TX; Chicago, IL
US Zone 3: Lake Mary, FL

Click here to learn more about Robinhood’s Benefits.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood - UK/EEA Applicant Privacy Policy.