Estates and Transitional Services Team Lead
Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
Robinhood has a primary in-office working environment; please be sure you have reviewed the preferred working location(s) for this role before applying.
About the team + role
Robinhood’s Account Servicing team is essential to supporting the growth of Robinhood and supporting our customers at critical points of their relationship with Robinhood. The team handles various account servicing tasks including application review, legal name changes, the estate process, and much more. As the first point of contact for most customers, we value customer understanding, emotional intelligence, and technical expertise.
Robinhood is seeking a Team Lead for its Estates and Transitional Services team. This is an individual contributor role where you’ll help coach, train, and technically develop existing and new team members. You will serve as the primary point of contact for technical and procedural issues that may arise during estate, POA, and divorce processing. In addition to team coaching, you will contribute to building programs to help meet the demand of a growing customer base.
What you’ll do
- Provide mentorship and technical expertise for the team responsible for handling all Estate, Decedent, POA, and Divorce processing across multiple lines of business
- Ensure relevant WSPs and SOPs are adhered to and provide feedback on necessary improvements and updates
- Provide subject matter expertise and serve as a primary escalation point on the team
- Ensure team's satisfactory performance against agreed Service Level Agreements (SLAs) and take appropriate steps to address and meet changing client and industry trends
- Actively manage, monitor, and document daily caseload by utilizing various available technology resources
- Keep current on Regulatory, Compliance, and Firm guidelines and apply to processing and all interactions to ensure risk mitigation
- Perform regulatory supervision and oversight functions for your team, as needed
- Work with engineering, compliance, and legal teams to streamline the estates process for both customers and internal associates, as needed
What you bring
- FINRA Series SIE, 7 and 63 or Series 66
- FINRA Series 24 required within 120 days of hire
- 3+ years of Estate, Divorce, and Power of Attorney processing experience within a brokerage firm
- Proven ability to mentor and train employees through coaching and guidance
- Be self-motivated and able to work in a strong team and fast paced environment
- Attention to detail and strong analytical skills
- Ability to work with cross-functional teams (e.g. Margin, Options, Asset Movement, Retirement, Fraud, etc.) to develop customer centric solutions, such as reducing resolution times and streamlining operational processes
- Ability to think critically and apply logical problem-solving skills to isolate and resolve issues
- Bachelor's Degree from an accredited institution or relevant work experience
- CES (Certified Estate and Trust Specialist) Designation
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.
US Zone 1: $81000 - $95000
US Zone 2: $71000 - $84000
US Zone 3: $63000 - $74000
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC
US Zone 2: Denver, Westlake (Dallas), Chicago
US Zone 3: Lake Mary
Click here to learn more about Robinhood’s Benefits.