Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

Just as we focus on our customers, we also strive to create an inclusive environment where our employees can thrive and do impactful work. We are proud of the competitive products and company culture we continue to build and have been recognized as:

• Glassdoor Best Places to Work 2020
• TIME100 Most Influential Companies 2021
• Fortune Best Workplaces in Financial Services & Insurance™ 2021 and Fortune Best Workplaces for Millennials™ 2021

We’re growing and looking for...

We continue to hire Robinhoodies at a rapid pace to drive this journey, and with that growth comes necessary change. We’re seeking culture builders and curious thinkers looking to co-author the next chapters of our story. We’re in build mode, majorly expanding our team while also growing up as a company. Joining now means helping shape our structures and systems, then taking part as we launch into our ambitious future.

Check out life at Robinhood on The Muse!

About the team:

Robinhood is looking for a Staff Technical Program Manager to develop and drive high impact programs in Reliability and systems’ resilience that support the company’s top most values of Safety First and Radical Customer Focus.

The role will be centralized within our growing Technical Programs team, and will partner with the cross-functional stakeholders to help craft programs to support the overall strategy, establish effective communication processes, build strong collaboration across the organizations, and ultimately drive execution within the Engineering org.

To be successful in this role, you will need to be able to be agile and adapt to the growing needs of the business, and have the ability to help build the sustainable practices that lead to a successful team.

What you’ll do day-to-day:

• Hands on, end-to-end program management from design to delivery
• Establish, monitor, and analyze reliability metrics and devise plans for continuous improvement.
• Establish robust processes to help the engineering teams to establish appropriate Reliability metrics, incorporate them into regular planning, and goal settings.
• Help evangelize the Reliability perspectives to include in the teams’ plans and overall company strategy (alt: Facilitate communication between teams to ensure effective and efficient implementation of reliability practices.)
• Collaborate with different engineering teams to troubleshoot and improve system performance and reliability.
• Identify potential areas of weakness in our infrastructure and proactively drive changes to enhance system resilience.
• Build strong relationships with XFN partners on the business side to ensure the alignment of needs and priorities with Engineering initiatives
• Integrate High Availability (HA) and Disaster Recovery (DR) strategies and ensure they are incorporated into all projects.

About you:

• Proven experience as a Technical Program Manager or similar role in an engineering or software development environment, ideally with a focus on system reliability and availability.
• 8+ years of experience with managing technical programs at scale
• Strong technical background with advanced understanding of high availability strategies, disaster recovery measures, and system uptime. Familiarity with software development and system operations is a plus.
• Distributed Systems: Experience working with large-scale distributed systems, which requires an understanding of how systems work together to provide a seamless user experience.
• Cloud Providers: Extensive experience working with major cloud computing providers such as AWS, Google Cloud, and Azure. This includes a solid understanding of cloud architecture, cloud deployment models and cloud services' reliability.
• Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS): Familiarity working with these service models, and understanding their impact on system reliability and application performance.
• Comfort with navigating ambiguity and translating it to impactful results
• Effective written and verbal communication skills with both engineering and non-engineering audiences
• Ability to juggle multiple responsibilities and prioritize automation over manual processes.
• Familiarity with AWS or other cloud systems.

Bonus points:

• Experience in Finance and Brokerage space.

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit rbnhd.co/applicant-privacy.

Robinhood's benefits include generous time off, 401(k) participation with employer match, comprehensive health coverage, a health savings account (HSA), wellness benefits, backup childcare and education stipends (all benefits are subject to applicable taxes and based on eligibility).