Operations Lead, Advisory



New York, NY, USA
Posted on Saturday, May 6, 2023

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

About the team:

The preferred location for this position is in or around Robinhood's offices in New York, NY with in-office work capabilities, as may be required by management.

The Robinhood Asset Management team is responsible for delivering investment and financial advice to its customers. We’re looking for a business leader and owner of the operational aspects for our advisory entity. As the Operations Lead, you’ll initially be responsible for identifying and solving problems, researching unique issues, and collaborating to achieve the goals of a successful launch and help set the path for a customer-friendly, uniquely compelling, compliant advisory product.

Beyond launch, you’ll be responsible for ensuring an excellent end-customer experience and mitigate entity risk, while supporting cutting-edge financial and investment advisory products. You’ll work with our cross functional partners in operations, trading, product, engineering compliance and legal teams, providing SME level knowledge and successfully collaborating on shared topics. This includes establishing solid operational processes, ensuring we’re in compliance with policy and reporting standards, managing relationships with our brokerage partners, and troubleshooting operational and trading issues that arise. This role will be critical to identifying, consulting, building and improving the operational infrastructure for our new advisory business.

You’ll also provide leadership and support to the team and set an example of our culture through your actions. You hold the team and/or teammates accountable, and provide both an example and direction in achieving a high level of excellence for all responsibilities.

What you’ll do day-to-day:

  • In collaboration with brokerage partners, own the development and subsequent management of the advisory's operational infrastructure
  • Oversee day-to-day supervision of the operations functions for the team, partnering with Compliance.
  • Participate in regular meetings with cross-functional partners.
  • Command deep knowledge of operational processes and standards.
  • Provide coaching for our team and partners on relevant subject matter, problem solving, and individual development.
  • Foster a culture of professionalism, customer advocacy, personal development, and regulatory compliance.
  • Prioritize risk to protect our customers and the firm.
  • Be a strong advocate for providing our customers the best possible experience.
  • Identify inefficiencies or gaps in operational processes and procedures, then design and implement solutions
  • Work collaboratively with Product, Operations, Engineering, Compliance and other areas as needed.
  • Help drive OKRs
  • Document standard operating procedures and processes
  • Track changes to regulations and best practices regarding investment operations.

About you:

  • Bachelor's degree and/or equivalent experience
  • FINRA Series 7, 63
  • Advanced working experience 7-10+ years of experience with:
    • Investment and advisory trading systems and operating standards
    • Building and improving brokerage and clearing operations processes
  • Knowledge of and passion for trading mechanics
  • Knowledge of SEC rules and regulations.
  • Strong collaboration and problem- solving skills, and attention to detail.
  • Excellent written and oral communication skills
  • Assertive self-starter with ability to work independently
  • Resourceful and adaptive in fast-paced, entrepreneurial environments

Bonus points:

  • Strong Robinhood product knowledge
  • Previous Experience with Robinhood Systems (Major Oak, Slack)
  • Bloomberg
  • The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

US Zone 1: $123000 - $145000
US Zone 2: $109000 - $128000
US Zone 3: $96000 - $113000

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC
US Zone 2: Denver, Westlake (Dallas), Chicago
US Zone 3: Lake Mary

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.