Product Manager, AI/ML



Software Engineering, Product, Data Science
New York, NY, USA
Posted on Friday, April 7, 2023

Join a leading fintech company that’s democratizing finance for all.

Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.

As we continue to build...

We’re seeking curious thinkers looking to co-author the next chapters of our story. Joining now means helping shape our vision, structures and systems; playing a key-role as we launch into our ambitious future.

About the team:

As part of the Customer Care product team, the Product Manager for AI/ML will lead the Care Intelligence pod to deliver new experiences and platforms that help our customers become successful with Robinhood and improve the quality of our agent interactions. You'll drive the launch of new product experiences including our virtual agent, agent recommendations, and case classification. You'll work closely with data, engineering, operations, and research teams to continuously optimize these experiences and deliver a high quality support experience right when customers need us.

The preferred location for this position is in or around Robinhood's offices in Menlo Park, CA, or New York, NY.

What you’ll do day-to-day:

  • Develop and advocate your vision of an outstanding customer experience powered by advanced technologies.
  • Champion a strong POV on AI features both within Customer Care and across Robinhood.
  • Create a roadmap that supports our long term vision for best-in-class customer experience and top-quality agents.
  • Own and manage foundational elements of the Robinhood's support ecosystem including case classification, routing, attribution, and our data model.
  • Draft requirements for initiatives that are clear, accurate, and easily translatable into technical requirements. Be rigorous in defining goals and success criteria.
  • Foster a culture of learning and iteration through experimentation.

About you:

  • 4+ years experience building and shipping high-quality, customer experiences and platforms. Direct experience launching ML/chatbot features preferred.
  • Strong communication and relationship management skills. Expertly distills technical details into plain English for broader consumption.
  • Experience with using research, experimentation, and product analytics to guide decision making.
  • Ability to flex in real time to critical issues while maintaining an accurate and up to date strategic roadmap and prioritized project schedule.
  • Passion for customer experience.
  • Team player under all circumstances.

Bonus points:

  • AI/ML background

The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan.

US Zone 1: $140000 - $165000
US Zone 2: $123000 - $145000
US Zone 3: $110000 - $129000

Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the table below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.

Office locations (by comp zone)
US Zone 1: Menlo Park, NYC, Seattle, Washington DC
US Zone 2: Denver, Westlake (Dallas), Chicago
US Zone 3: Lake Mary

We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.

Robinhood promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please visit Robinhood - US Applicant Privacy Policy. If you are an applicant located in the UK or EEA, please visit the Robinhood UK/EEA Applicant Privacy Policy.

Click here to learn more about Robinhood’s Benefits.