As the lead curriculum developer for Ridgeline’s newly formed Education and Training Services, you will uphold a critical pillar of Ridgeline’s Customer Success organization, ensuring our employees, partners, and customers are trained on Ridgeline’s multi-tenant, public cloud SaaS solution. You will help shape the vision of the Education Services function, building upon the foundation our team is creating. Your previous experience with content development, course management, course delivery, program management, and learning management systems will play a critical part in your day to day work and our education team’s success. A consultative approach, innovative mindset, and collaborative spirit will also be key as you make a meaningful impact on an industry primed for change. This role will report to either the Head of Expert Services or to the Head of Alliances within Ridgeline’s Customer Success organization.

What You’ll Do

• Build foundational capabilities for Ridgeline’s Education Services business including the learning and development roadmap, content development, and course management
• Partner with Ridgeline’s Customer Success teams (Alliances, Consulting, Expert Services) to design and deliver course content for Ridgeline Academy
• Work closely with Ridgeline TechPubs to create and manage multiple curriculums, including standardizing and organizing courses into modules, pillars, and personas
• Develop and organize course content in a SaaS based platform to modularize and monetize learning pathways
• Develop and apply expertise in the investment and asset management domain and all aspects of Ridgeline’s software to creating course content
• Think creatively, own problems, seek solutions, and communicate clearly along the way
• Contribute to a collaborative environment deeply rooted in learning, teaching, and transparency
• Exemplify Ridgeline’s Core Values and Security First Mindset
• Domestic travel possible up to 10-20% depending on location

Desired Skills and Experience

• Bachelor’s degree
• Experience building and growing an Education Services or curriculum development function
• Experience using SaaS based content development and learning management system (e.g., Adobe Captivate, Articulate, Cantasia) for course design, delivery, and certification
• Understanding of enterprise SaaS implementation project and agile product life cycles
• Passion for delivering world-class training and interactive curriculum experiences
• Strong sense of ownerships and high attention to detail
• Ability to work independently, with general direction and guidance
• Innate curiosity and proven ability to learn new software technologies quickly
• Highly organized with the ability to manage multiple concurrent priorities with a hands-on, pragmatic approach
• Excellent time management skills and ability to meet deadlines at fast-paced start-up environment with an evolving platform
• Excellent interpersonal skills with proven ability to build and deepen relationships with internal and external customer stakeholders
• Demonstrated ability to communicate complex concepts clearly, concisely, and confidently
• Familiarity with Google Apps, including strong Docs, Sheets/Excel and Slides/Powerpoint proficiency
• Comfortable working with Slack, Jira/Confluence, and professional services/customer success applications such as Kantata and Zendesk
• Serious interest in having fun at work

Bonus

• Time spent as an implementation consultant at an asset management software vendor
• Comfortable working with Slack, Jira/Confluence, and professional services/customer success applications such as Kantata and Zendesk
• Basic understanding of AWS (Amazon Web Services), APIs, and public cloud infrastructure

About Ridgeline

Ridgeline was founded by Dave Duffield (co-founder and former CEO of both PeopleSoft and Workday) in late 2017 to develop enterprise software for the investment management industry. [For technical roles: We are building an end-to-end cloud platform on a modern infrastructure using AWS, serverless technologies, and working with modern frameworks.

Headquartered in the Lake Tahoe Basin with an office in the heart of Manhattan, Ridgeline employees enjoy the best of both worlds: the tranquility of Lake Tahoe and the energy of the country's financial epicenter.

Our unconditional commitment to our customers and each other creates an environment of respect, trust, and collaboration; we lift each other up in the pursuit of shared goals. If this people-first perspective is important to you, perhaps you're one of us.

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits

[For New York and California Based Only]

The cash compensation amount for this role is targeted at $120,000 - $165,000 for individuals based in California. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.