Senior/Staff Cloud Operations Engineer, Infrastructure & Operations



Other Engineering, Operations
Reno, NV, USA
Posted on Friday, May 5, 2023

Be the glue that holds it all together in a startup that is revolutionizing the FinTech industry. If helping deliver best-in-class products at a rapid pace gets you excited then this could be the role for you! Ridgeline’s platform and application is built from the ground up on AWS and we are pushing the boundaries on a daily basis. Our unique architecture presents new operational challenges that we are eager to solve. Bring your knowledge of managing distributed systems on AWS’ platform and help us scale our internal development teams to meet the needs of a growing customer base.

What will you do?

  • Partner closely with organizations across Ridgeline to understand our customer’s needs and translate them into our most important process: the production release
  • Work with our Professional Services organization to support our upcoming go-lives and rigorous implementation schedules through management of key environments
  • Build tools and processes to manage our AWS infrastructure as it grows alongside our company and customers
  • Continually improve our testing pipelines to drive down regressions, increase velocity, and adopt new testing styles as our application matures
  • Play a pivotal role in managing the relationships with AWS support and our technical account managers to ensure our configurations set us up for success
  • Be a stakeholder in our change management process and other important compliance initiatives
  • Bring innovative tooling ideas to streamline technical operations for effective release management and customer onboarding
  • Grow our operational prowess by empowering teams to ship and monitor code through consistent tools and best practices

Required Skills:

  • Degree in Computer Science, Information Systems or related discipline
  • 2+ years experience in an operations role on a 24x7 cloud or SaaS operations team
  • Hands-on console experience with AWS (CloudFormation, CodeBuild, CodePipeline, CloudWatch, CloudTrail, Kafka, S3)
  • Expertise in multiple CI/CD tools: CloudFormation, CodeBuild and CodePipeline, GitHub Actions, Docker, Kubernetes, Fargate, Python, Node.js, Unix command line, shell scripting
  • Experience using real-time monitoring and observability tools like DataDog
  • A background in deploying and monitoring multi-tenanted SaaS architectures
  • Understanding of Infrastructure management and monitoring
  • Working knowledge of task automation to help teams manage complex environments at scale
  • Operating within the requirements of a SOC2-compliant stack
  • Knowledge of testing and deployment methodologies that enable an iterative/Agile approach to software development
  • An ability to communicate cross-functionally with people of many disciplines


  • AWS Certification(s) (SysOps Administrator/DevOps Engineer/Solutions Architect preferred)
  • Experience with other core AWS offerings: Lambda, DynamoDB, RDS, API Gateway, Athena, Route 53, CloudFront, Glue, VPC, SAR, IAM, Cognito)
  • Background in Infrastructure as Code via Terraform
  • Hands on experience automating with Bash and building tools with Python
  • Experience in the Financial Services industry

About Ridgeline

Ridgeline is the industry cloud platform for investment management. It was founded in 2017 by visionary entrepreneur Dave Duffield (co-founder of both PeopleSoft and Workday) to address the unique technology challenges of an industry in need of new thinking. We are building a modern platform in the public cloud, purpose-built for the investment management industry to empower business like never before.

Headquartered in Lake Tahoe with offices in Reno, Manhattan, and the Bay Area, Ridgeline is proud to have built a fast-growing, people-first company that has been recognized by Fast Company as a “Best Workplace for Innovators,” by LinkedIn as a “Top U.S. Startup,” and by The Software Report as a “Top 100 Software Company.”

Ridgeline is proud to be a community-minded, discrimination-free equal opportunity workplace.

Ridgeline processes the information you submit in connection with your application in accordance with the Ridgeline Applicant Privacy Statement. Please review the Ridgeline Applicant Privacy Statement in full to understand our privacy practices and contact us with any questions.

Compensation and Benefits

[For New York and California Based Only]

The cash compensation amount for this role is targeted at $160,000-$180,000 for individuals based in New York and California. Final compensation amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amount listed above.

As an employee at Ridgeline, you’ll have many opportunities for advancement in your career and can make a true impact on the product.

In addition to the base salary, 100% of Ridgeline employees can participate in our Company Stock Plan subject to the applicable Stock Option Agreement. We also offer rich benefits that reflect the kind of organization we want to be: one in which our employees feel valued and are inspired to bring their best selves to work. These include unlimited vacation, educational and wellness reimbursements, and $0 cost employee insurance plans. Please check out our Careers page for a more comprehensive overview of our perks and benefits.