Project Manager
Q2Software
As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a Project Manager for our Project Services group in Enterprise Implementations. Reporting to an Implementations Delivery Manager and working closely with Implementation Engineers, the Project Manager is responsible for leading the implementation of Core Conversions, Middleware Conversions, Acquisitions, Mergers, and other custom solutions to align with the business requirements of our customers.
A Typical Day:
Communicate, set, and manage expectations with all project team members and stakeholders regarding project scope, duration, internal/external deliverables and due dates
Create project schedule/plan, monitor work order phase budgets, track and report on progress, manage and archive necessary internal/external project artifacts
Drive and encourage project team members to meet task due dates to ensure project remains on track and Forecast Billable Dates are achieved
Work in tandem with Implementations Engineer (IE) and Dev resources to complete internal validation and support Client Acceptance Testing and Resolution (ATR)
Serve in consultative capacity to provide Q2 and industry best practice guidance
In partnership with IE, triage Jira & Work Order cases, assign to appropriate resource, assign priorities, post public comments to ensure ATR SLA’s are met, and Client is kept updated
Proactively manage risk and follow appropriate escalation processes
Drive and influence stakeholders to manage scope and follow change control processes
Intermittent weekend work required to support project go live activities
All work is performed in a fully remote capacity
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
Typically requires a minimum of 5 years of project implementations related work experience in the Financial Services industry.
Fin-Tech and or Banking experience is strongly preferred
Bachelor’s Degree in a related field optional
Strong analytical and problem-solving skills
Strong interpersonal skills
This role requires direct interface with customers to run project meetings, manage questions and respond to issues during a project thus excellent English oral and written communication skills are a necessity
Motivated by providing excellent Customer Service
Ability to guide customers and vendors through project requirements and project execution
Experience creating project documentation/plans using Excel, MS Word, and MS PowerPoint required. Familiarity with Mavenlink and Salesforce helpful.
KEY ATTRIBUTES FOR SUCCESS:
Organized and detail oriented, able to effectively manage multiple projects concurrently, with exceptional follow-through and ability to prioritize in a fast-paced environment
Ability to appropriately prioritize daily/weekly tasks and project issues across all ongoing projects
Ability to hold internal and external team members accountable, providing clear visibility of progress towards achieving key milestones and mitigating risks
Ability to communicate clearly internally and externally applying all stakeholders preferred methods of communication
Ability to understand technical terms and application and explain them to the client or vendors
Ability to appropriately identify when other resources are needed to solve issues
Ability to remain composed when faced with conflict, escalations, or change
#LI-Remote
Health & Wellness
Hybrid & Remote Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Generous Retirement Benefit Plans, including a company-matching HSA program.
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.