IOC Analyst



Software Engineering, IT
Mexico · Remote
Posted on Wednesday, October 25, 2023

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

We are looking for an Integrated Operations Center (IOC) Analyst to join our team, someone who can hit the ground running and provide exceptional monitoring and response that allows the IOC to become the first line of defense on improving CX. The Integrated Operations Center (IOC) is a dynamic and fast-paced team of analysts who are critical to maintaining the health and stability of Q2's systems and services. The IOC proactively monitors the availability and performance of a wide variety of services supporting business critical systems at Q2. We provide 24x7 support in a first response capacity and take action to resolve incidents. As an IOC Analyst, you will respond to monitoring alerts and cases, drive investigations and provide triage during incidents and outages for services that the IOC supports across Q2. You will join a passionate and collaborative team of people who are focused on providing exceptional support to our customers and internal teams.

A Typical Day:

  • There is no such thing in this role:

    • Proactively respond to alerts generated by monitoring systems to maintain environment health and stability.

    • Resolve issues by following documented processes and pre-defined standard operating procedures.

    • Monitor and analyze logs and alerts from a variety of different technologies across multiple platforms in order to identify and mitigate security incidents and maintain the integrity of corporate information.

    • Leverage network security tools and capabilities to analyze potential cyber threats from a variety of intakes taking appropriate response actions to include threat containment and/or escalation.

    • Clearly document troubleshooting results and remediation actions, provide regular status updates to impacted customers.

    • Identify and escalate critical impact to on-call teams.

    • Create and maintain operational runbooks in support new and changing infrastructure.

    • Perform daily IOC tasks, including managing a case workload, responding to escalated issues and operational health checklists.

    • Ensure proper transition during shift changes.

    • Work on building your knowledge to become an expert with the IOC's monitoring and alerting tools.

  • Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience

  • Advanced English (strong communication skills: writing and speaking).

  • 1 year of previous IT related experience.

  • Demonstrated understanding of General Security Fundamentals, Network Systems, Firewalls, IDS/IPS Systems, End-point Security, and, Network Security and administration concepts, Windows & Linux Server Administration

  • Exposure to SIEM technologies (i.e. Splunk).

  • Knowledge of threats, attacks, logs, OS and security technology (firewalls, anti-malware, proxies, etc.).

  • Knowledge of Networking (including the OSI Model, TCP/IP, DNS, HTTP, SMTP), System Admin. and Security Architecture).

  • Must have strong organizational and multi-tasking skills to prioritize workload in a fast-paced environment.

  • Excellent troubleshooting and problem-solving skills.

  • Must work effectively within a team environment.


Health & Wellness

  • Hybrid & Remote Work Opportunities

  • Flexible Time Off

  • Career Development & Mentoring Programs

  • Generous Retirement Benefit Plans, including a company-matching HSA program.

  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

  • Community Volunteering & Company Philanthropy Programs

  • Employee Peer Recognition Programs – “You Earned it”

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.