As passionate about our people as we are about our mission.
What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
This position is responsible for supporting the Q2 cloud, colocation and managed services networking operations for the core Q2 Digital Banking offering. The successful candidate will need to demonstrate senior level expertise in the area of network routing, switching, firewall, and load balancing technologies as they apply to a service provider network. Must also have the ability to work closely with customer and translate complex technical issues into common language. This candidate must also have the ability to train and mentor other team members and act as a high-level escalation point for projects and trouble issues.
A Typical Day:
Provide high-level technical expertise to support the Q2 Network Operations team in all activities.
Provide technical assistance, training and mentoring to junior level engineers/technicians
Provides quality internal and external customer service surrounding the Company Values
Plan, install, and provide daily operational support for managed customer networking environments (switching/routing infrastructure, firewalls, load balancers, IPS/IDS, AWS cloud, etc.)
Suggests future products as well as offer enhancements for existing products
As a member of the network operations team participate in an on-call support rotation to ensure 24x7x365 coverage for critical core and customer infrastructure
Responsible for writing and reviewing change request as a part of the Q2 change management process
Provides operational support of the Q2 core network infrastructure as well as offer recommendations for improving overall network performance
Customer service focused and portrays energy, professionalism and welcoming characteristics
Strong ability to work in a highly sensitive and confidential environment
Ability to meet deadlines and handle sensitive and pressured situations
Ability to identify issues and help develop strategy and tactical plans for various department initiatives
Ability to use good judgment and decision making skills.
Adequate professional experience and knowledge to perform job responsibilities
Excellent verbal, written, and interpersonal skills
Ability to prioritize and organize effectively
Ability to work both independently and with others
A sense of humor
Bring Your Passion, Do What You Love. Here’s What We’re Looking For:
Typically requires a Bachelor’s degree in Computer Science, MIS, Business and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience.
Experience using ticketing system for incident, problem and change management
5+ years of support and design of F5 load balancer implementations
Expert level understanding of core networking technologies including:
BGP and EIGRP
Cisco routing and switching infrastructure (IOS / IOS-XE / NXOS/ ACI)
Cisco firewall infrastructure (ASA, FXOS, FTD)
8+ years of production support and design of the above technologies
8+ years of experience with network security technologies and best practices
Expert level network troubleshooting skills utilizing packet capture/analysis packages such as Wireshark, etc.
Expertise in AWS/AZURE or other cloud providing technology
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Q2’s compensation reflects the cost of labor across a variety of U.S. geographic markets, and we pay based upon the applicant’s geographic location as well as job-related knowledge, skills and experience.This position is an exempt position and the range for this position for New York City, Seattle and the San Francisco Bay Area-based roles is $128,800.00-$161,000.00For New York state (outside New York City), Washington state (outside Seattle), California (outside the San Francisco Bay Area), and Colorado-based roles, the anticipated base salary range for this position is $99,200.00-$124,000.00
Your recruiter can share more about the specific salary range for the applicant’s actual geographic location during the hiring process. Salary ranges for Sales positions are expressed as total target compensation (TTC = base + commission). A variable bonus and/or restricted stock unit grant may be provided as part of the compensation package in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.
Health & Wellness
Hybrid & Remote Work Opportunities
Flexible Time Off
Career Development & Mentoring Opportunities
Generous Retirement Benefit Plans, including a company-matching HSA program.
Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.