Application Support Developer



Software Engineering, Customer Service
Austin, TX, USA
Posted on Monday, September 25, 2023

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking an Application Support Developer that requires a customer centric and employee focused personality. You should possess excellent analytical and communication skills and have the passion to deliver outstanding client experience. This candidate will be an integral part of the Global Support team that is customer-focused and fast-paced, operating globally to provide 24*7 year-round technical support. This team member will work cross-functionally with Product, Development and Professional Services teams, to deliver the best user experience. This role will provide a wonderful opportunity to master the salesforce platform and while providing high quality customer experiences

A Typical Day:

  • Triaging and resolving client’s technical issues and being the point of contact for quick high-quality resolutions

  • Serving as an SME (Subject Matter Experts) for Q2 Cloud Lending’s product suite, while assisting customers in troubleshooting their challenges and implementation of standard product features.

  • Researching, documenting, and prioritizing customer issues, while escalating to internal teams like Product and Engineering when necessary

  • Helping customers develop proficiency through resolution of reported case incidents, identification of root cause and problem prevention.

  • Continuously delivering a positive customer engagement experience while meeting and exceeding service SLA’s.

  • Creating and curating knowledge-based content on our confluence to enhance usability for other members.

  • Providing peer to peer mentorship to team members.

  • Participating in on-call coverage if needed.

  • Bachelor’s degree or equivalent experience in Computer Engineering or equivalent.

  • 2+ years of experience working in L2/L3 production support environment with strong debugging skills.

  • Experience managing critical customer issues and delivering creative solutions in a timely manner.

  • Demonstrated ability to manage multiple cases, work on assigned tasks and meet deliverable timelines consistently.

  • Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.

  • At least 2 years of experience with agile development methodology and tools.

  • Work in environment - i.e., workflows, triggers, custom objects, debug logs, migration tools, the IDE, Rest API's, etc.

  • Ability to adapt to a high-paced, high-volume environment with shifting priorities while multitasking and performing effectively under pressure.

Technical skills required:

  • Experience configuring Salesforce using workflows, Process Builder, validation rules, Formula Fields.

  • Experience in Salesforce security model like roles, profiles, permission sets, sharing rules.

  • Understanding of the architecture, capabilities and constraints of Salesforce applications and platform.

  • Strong hands-on knowledge in writing highly optimized and bulkified Apex trigger and Classes.

  • Knowledge of Bulk API (Application Programming Interfaces).

  • Understanding of algorithmic techniques, design patterns and best practices.

  • Database experience writing queries in SQL/SOQL.


  • Familiarity with JIRA and Confluence

  • Knowledge/experience with web services (REST / SOAP).

  • Experience in the FinTech or Banking Industries

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

  • Hybrid & Remote Work Opportunities

  • Flexible Time Off

  • Career Development & Mentoring Opportunities

  • Generous Retirement Benefit Plans, including a company-matching HSA program.

  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

  • Community Volunteering & Company Philanthropy Programs

  • Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.