Sr. Manager, Front Office Solutions



Austin, TX, USA
Posted on Thursday, August 3, 2023

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is a fun, fast growing company that is always looking for innovative opportunities to scale. We are looking to hire somebody that can provide leadership to our Front Office application teams.

Here's who we’re looking for:

You’re the type of person that enjoys building strong working relationships with your business partners to develop joint strategies and roadmaps. You have a track record of building highly engaged and high performing IT teams. You have successfully managed an enterprise-wide digital platform. You have led multiple IT technical teams simultaneously. You have a passion for understanding business challenges and solving them leveraging technology. You love working with technology and embrace self-learning. You can work independently in a fast paced, ever changing environment. You have a proven ability to manage multiple work streams across a diverse business environment. You have experience in front office applications such as CRM, Marketing Technology, Customer Support, and Implementation Services.

A Typical Day:

  • Partner with leaders in Customer Experience, Sales and Marketing in addition to other leaders to develop a shared strategic roadmap

  • Collaborate across functional areas to create a scalable and durable platform strategy

  • Create project and technology roadmap and track against it

  • Provide coaching and mentorship for application programmers and administrators

  • Work with project managers and business stakeholders to ensure the success of strategic initiatives

  • Participate in sprint planning for the next phase on an Agile project

  • Develop your teams to ensure we have the right skills and an organizational roadmap that will meet the ever-growing demands of a high growth company

  • Identify skills gaps and created a plan to resolve

  • Partner with internal audit to ensure we have accounted for SOX requirements

  • Work with your team to provide input to solutions and architecture

  • Develop KPIs and measures of success

  • Develop SLAs and a response model

  • Work across stakeholders to ensure the right priorities are met

  • Provide leadership and subject matter expertise in the evaluation, design, planning and deployment of emerging solutions to drive exceptional experiences and increased productivity and growth

  • Work with key vendors to ensure we are getting the right value for our spend

  • Work with your Financial Advisor to ensure budgeting needs are met and that we are tracking to forecast

Bring Your Passion, Do What You Love. Here's What We're Looking For:

  • Typically requires a Bachelor’s degree and a minimum of 10 years of related experience; or an advanced degree with 6+ years of experience; or equivalent relevant work experience. Typically requires 2-5 years managing and developing employees.

  • Progressive experience designing business processes and developing and deploying software applications to solve Sales and Marketing business needs

  • Experience with CRM, Sales Enablement, Marketing Automation, Web Site development and Customer Support systems

  • Experience selecting, planning, implementing and operating SaaS applications and platforms

  • Experience creating multi-year technology and organizational roadmaps in a rapidly changing environment

  • Ability to plan and execute effective best-in-class strategies that impact business growth, expense reductions and improved productivity

  • Ability to communicate complex information to both non-technical business stakeholders as well as highly technical engineers

  • Ability to effectively manage multiple projects across multiple functional areas


Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

  • Hybrid & Remote Work Opportunities

  • Flexible Time Off

  • Career Development & Mentoring Opportunities

  • Generous Retirement Benefit Plans, including a company-matching HSA program.

  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

  • Community Volunteering & Company Philanthropy Programs

  • Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.