Director, Learning & Development



Austin, TX, USA
Posted on Saturday, July 29, 2023

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:
The Learning and Development Director is responsible for designing, implementing, and overseeing Q2’s talent development programs to ensure that the organization's employees have the necessary skills and knowledge to perform their roles effectively today and into the future. This position requires extensive experience in instructional design, adult learning principles, and training delivery, as well as strong leadership, organizational and communication skills. Ultimately, this organization will be driving the creation and implementation of learning and development strategies to help Q2’s success with its goals and objectives.

To support a combined organizational structure consolidating all employee learning, this role will be instrumental in overall design of the learning organization and its operations as well as the full learning portfolio. The range of learning is broad and global in reach and will include the following: Onboarding/new hire, leadership training, team-based learning, technical and product training, soft skill development, compliance-specific coursework. This role will serve as the strategist for learning design and leverage extended team members for regional delivery where appropriate.

A Typical Day:

  • Develop and implement a comprehensive, enterprise-wide learning and development strategy that aligns with the organization's goals and objectives that will be delivered locally and often through regional teams

  • Foster vibrant learning culture across the 2300 person+ multi-country organization

  • Conduct needs assessments in partnership with business leaders to identify skill gaps and development opportunities

  • Design and deliver training programs, workshops, and other learning experiences for employees at all levels of the organization

  • Measure and evaluate talent development offerings based on analytics and insights from participants, stakeholders to improve quality and increase efficiency in area of responsibility; report weekly/monthly/quarterly/annually upon progress, attainment, opportunities

  • Collaborate with other departments to integrate learning and development initiatives into the overall employee experience

  • Maintain strong innovation mindset by staying up-to-date on industry trends and best practices in learning and development and incorporate them into the organization's programs, using multiple avenues of delivery and sources of content as needed for greatest efficacy.

  • Manage effectively the distributed team of learning and development professionals including direct management of North America team members

  • Provide coaching and guidance to support development of learning professionals globally to help foster a strong learning culture worldwide

  • Partner with and actively manage external vendors, consultants, and subject matter experts to bring in new perspectives and expertise as needed

  • Build strong relationships with key stakeholders including HR and senior leadership to ensure that learning and development efforts are aligned with business needs and priorities

Bring Your Passion, Do What You Love. Here's What We're Looking For:

  • Bachelor’s degree in a related field and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent work experience. Typically requires 5-7 years managing and developing employees.

  • Demonstrated knowledge of adult learning principles, instructional design, and training delivery methods and success in applying those principles in a corporate environment

  • Excellent communication and interpersonal skills with the ability to build relationships with all levels of the organization

  • Demonstrated ability to design and implement effective talent development strategies and programs including focus on leadership training

  • Experience managing a team and providing coaching and development support to team members

  • Strong project management skills with the ability to prioritize competing demands and meet deadlines

  • Knowledge of industry trends and best practices in talent development

  • Strong ability to analyze data and metrics to evaluate program effectiveness, communicate results and make data-driven decisions

  • Strong organizational skills and attention to detail

  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.

This position is based in Austin, Texas and will require on campus work for minimum of 3 days per week.


Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

  • Hybrid & Remote Work Opportunities

  • Flexible Time Off

  • Career Development & Mentoring Opportunities

  • Generous Retirement Benefit Plans, including a company-matching HSA program.

  • Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

  • Community Volunteering & Company Philanthropy Programs

  • Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Ladders for Leaders, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.