Sr. Director, Design- Workshop



San Jose, CA, USA · San Jose, CA, USA · California, USA
Posted on Tuesday, October 24, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
The customer is at the center of everything we do at PayPal. As a leader in financial technologies, PayPal teams are cross-functional and inspired by the goal of improving the financial wellbeing of people and businesses around the world. Our cross-functional teams’ partner across the PayPal family of companies as one team to deliver unique and meaningful products for millions of customers around the world. As a Senior Director, Design within the Global Design team, you will serve as a design leader who is accountable for the design strategy and execution at scale across end-to-end experiences across platforms and form factors. The Workshop team is the advanced product design team within PayPal and will focus on conceptualizing, prototyping, and testing next-generation experiences. The team operates with a mid-term vision, balancing between groundbreaking innovation and feasibility, desirability, and viability for commercialization and adoption. We are a think/make environment, driven to answer the why and how customers experience products and services. We use design and prototyping to guide early product development, bring greater clarity to engineering goals, and develop an experience-grounded point of view. You will guide your team and work with other senior leaders and cross-functional team members to build and deliver the best possible experiences for our sellers, from casual sellers and hobbyists to small businesses to some of the largest enterprises in the world. The Senior Director role calls for a collaborative design leader who can wear many hats, think conceptually and strategically about design, and who is passionate about consumer-based products that raise the design bar — blending software and brand experiences. The ideal candidate should be an experienced design leader who has successfully demonstrated taking business goals and turning them into inspiring world-class designs. The individual must have an understanding of the complexity of product development and new product incubation. The role requires the ability to develop ideas quickly in response to business needs, turn creative concepts into high-quality, on-brand customer experiences, partner closely with product and engineering teams, and to develop and coach a team of high craft designers, technologists, and strategists. You will lead a team that has passion for designing intuitive cross-platform experiences leveraging prototyping techniques, empathy, and research with a test and learn mindset. You will help us attract, develop, and retain the world’s best design talent, and have a passion for coaching teams and guiding partners in empathizing with customer problems. You will report to the Chief Design Officer and be a member of our diverse Global Design leadership team where we use our design and research skills to inspire and influence across the company. We believe that different perspectives and backgrounds inside our team lead to innovation and inclusion in our product design. We advocate for meaningful and engaging experiences for our diverse global customers. We support each other, learn from challenges, and have fun along the way.

Job Description:
  • Lead global teams of designers, drive best practices in process and methodology and deliver against business and customer needs
  • Guide UX efforts across teams, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders
  • Collaboratively establish the experience strategy for Workshop programs and provide oversight for a talented team of hybrid designers.
  • Work with the team to envision next generation experiences and design language, using research, ideation, experience design, and prototyping skills.
  • Act as a practitioner, contributing hands on to each program.
  • Hold team accountable to leverage and extend the use of design system, style guides, patterns and assets in the creation of UX deliverables
  • Contribute to the wider UX & UX manager community, mentoring others, leveraging your strengths to help others grow
  • Pioneer a new incubation process, pushing design prototyping, customer feedback, and testing upstream to drive product decision making early in the process.

  • 15+ years’ experience and 4-5 years managing managers
  • Bachelor’s and/or master’s degree in the study of user experience, design, research or related fields, or equivalent professional experience
  • Proven experience in leading, growing, and inspiring highly talented and productive experience design teams
  • Complete experience design skillset, to deliver excellence across products and platforms, mobile apps, financial services expertise an advantage
  • Experience leading delivery, through feedback, design critique, presentation to program sponsors, planning and coordinating with partners where needed 
  • Familiarity and experience with standard design and prototyping tools, such as Figma, Framer, and Miro
  • High degree of craft, taste, and product intuition, with a keen eye towards future trends, emerging technology, and shifting customer expectations
  • Experience managing multiple projects and working through ambiguity.
  • Ability to work cross-team and synthesize feedback from multiple teams/owners.
  • Excellent written and verbal communication skills. Strong organizational skills and a relentless attention to detail.
  • Compelling storyteller who can educate as well as entertain.

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $144800 to $319000

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click

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REQ ID R0107703