Sr. Director, Content Design



New York, NY, USA
Posted on Tuesday, October 24, 2023
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

Job Description Summary:
PayPal’s multidisciplinary Experience Design team has embarked on a path to transform our user experiences and deliver supercharged, intelligent, and unique global products that elevate money management, payments, and commerce and bring meaningful value to every customer. As part of this evolution, our content strategy and content systems are core to our success, and we are seeking a content champion par excellence to join our senior leadership team and help drive transformation company wide. This is an opportunity to have a massive impact and write the future of content design and commerce at scale. As Senior Director, Content Design, you’ll report to our Chief Design Officer and lead the Content Design discipline and Content Design teams across the entire PayPal brand family, including PayPal, Venmo, Braintree, Honey, and Zettle. You’ll be a key member of the Experience Design leadership team, partnering with experts in Design, Research, and Operations to drive strategic direction, editorial oversight, and operational excellence across the experience design lifecycle and to help build a high performing team and culture of design excellence.

Job Description:
  • Lead global team of 75+ content designers across matrixed teams to deliver content design at scale, working with cross-functional partners, removing systemic obstacles, and presenting and influencing stakeholders across the product design lifecycle at every level.
  • Raise the bar and drive best practices in process and methodology across the content discipline, including strategy, operations, research, and systems, as well as accessibility, inclusion, globalization, content management, and emerging content tools, including generative AI (Artificial Intelligence).
  • Set global objectives and key results for content experiences and use data to inform content direction and monitor and optimize performance.
  • Hold team accountable to leverage and extend the use of content and design systems, style guides, patterns, and assets in the creation of UX deliverables.
  • Shape team strategy, identifying risks and prioritizing opportunities.
  • Contribute to the wider Experience Design & Content communities, as a tastemaker and mentor, leveraging your strengths to grow people and teams globally.
  • Identify gaps and solutions for future growth and scale within the team or org.
  • Attract world class content talent to join the amazing writers and strategists on the team and use your passion for coaching leaders to develop and retain a high-performing and high-impact team.
  • Have a point-of-view about strategic decisions, using insights from the team.
  • Understand how to influence stakeholders and leaders to implement the best ideas.
  • Have prior experience as a leader of a content design team that is large and/or complex, including managing managers, working across disparate product areas, and building an effective content design practice and org.
  • Build a diverse and inclusive environment across the team, model inclusive behaviors, and hold managers accountable.
  • Be adaptable, conceptual, and resilient in the face of change.

  • 15+ years’ experience in content-related fields with 8+ focused on product content design.
  • A strong track record of building content teams, and proven ability to attract, develop and retain top content talent.
  • 10+ years' experience directly managing, coaching, and developing full-time employees including 6+ years' experience managing managers.
  • 5+ years’ experience defining content strategies that deliver significant customer and business impact.
  • 5+ years' experience influencing product and design strategy and collaborating with cross-functional partners (engineering, globalization, marketing, data, legal, customer support).
  • Unparalleled editorial skill. Creative, systems-thinking UX leader. Experience directing content teams, including 3rd party agencies, to deliver excellent and effective content for varied segments and for highly regulated industries.
  • Bachelor’s and/or Master’s Degree in the study of creative writing, information design, information science, communications research, or related fields, or equivalent experience

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit

The U.S. national annual pay range for this role is $143400 to $285450

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit

Who We Are:

To learn more about our culture and community visit

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.

Notice to Applicants and Employees who reside within New York city. Click

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REQ ID R0107705