Customer Success Manager - KA



Customer Service, Sales & Business Development
Posted on Thursday, August 24, 2023

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Customer Success Manager - KA

Build Your Career | Have Fun | Make a Difference

About Payoneer

Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables any business of any size from anywhere to access new economic opportunities by making it possible to transact as easily globally as they do locally.

Payoneer’s digital platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from 200 countries and territories. Leveraging its robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Payoneer - one world, one platform, endless opportunities.

About Payoneer China

Ever since its inception, Payoneer China has grown at a blistering speed with 250+ employees serving hundreds of thousands of customers. Payoneer China currently is the market leader in cross border payments for ecommerce, B2B trade, and mobile applications. We are also well positioned to grow our business into other business verticals, delivering a portfolio of products and services.

This is a unique opportunity for talents to participate in a fast-moving environment to provide disruptive products and solutions that solve real commercial challenges. It is also a great opportunity to super charge your career and to amplify professional growth, business acumen, and cross industry experience.

China is a strategic region for Payoneer; moreover, China has many unique requirements and needs. The closer we can approximate a Native Chinese offering the better off we are from a business standpoint.

• Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively develop value propositions that address client needs.
• Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
• Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
• Review and propose process improvement that drive client and market penetration.
• Build business success stories and case studies.
• Maintaining all information of customer activity within CRM platform.
• Maintain and exceed country targets in areas of # of clients from our direct business.
• Drive events, below the line activities and represent Payoneer in industry forums to drive awareness.
• Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
• Develop long-term strategic relationships with key stakeholders.
• Draft various business reports.

Have you accomplished this kind of qualification?
• A Bachelor's degree, preferably in business or communications
• Native Mandarin with high level of English communications
• 3+ years of account management, business development or other relevant experience
• 5+ years of experience in selling complex solutions to corporate level clients – SME/KA in Greater China
• Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Strong written and verbal communication skills
• Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills
• Track record of meeting and exceeding business established goals
• Ability to make decisions in a changing environment, anticipate future needs and drive results.
• High level of organization and focus and ability to work under pressure

Not a must but a great advantage
• Experience using or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with digital marketing, affiliate marketing, social media
• Experience with data analytics & BI tools