Account Coordinator (Remote Friendly)

Mission Lane

Mission Lane

United States
Posted on Tuesday, November 29, 2022

Mission Lane is revolutionizing access to financial tools to pave a clear way forward for millions of Americans on the path to financial success. We strive to create solutions no one ever has before, to redefine the financial industry for the better. Sound like a mission you could get behind?

We're looking for thoughtful problem-solvers with big hearts, the ability to speak easily & confidently, and the innate desire to exceed customer expectations, to join our Customer Advocacy department as Account Coordinators on the Collections and Recoveries team.

About you:

You've developed your skills with 1+ year(s) experience in any professional environment where going above and beyond for your customers is the number one priority.

We've found that everyone from recent grads, tenured call-center professionals, collections agents, outbound sales reps, and customer service professionals from the retail, restaurant and hospitality industries are well prepared for success in this key role. If any of these sound like you - and if you're ready to launch a career in the Financial Technology industry - we'd love to hear from you!

The perks include:

  • 20 days PTO + 6 paid holidays
  • Ability to work 100% remotely or at our office in Richmond, Virginia - or a little bit of both!
  • Competitive hourly rate + bonus potential
  • Medical, dental and vision coverage, including a 100% company-paid employee-only option
  • All IT equipment provided for you
  • $40 per month Internet Stipend
  • $100 per month (after tax!) Thrive Stipend - to use in any way that helps you thrive
  • Paid parental leave after 6 months

The impact you'll make:

You'll drive forward our mission of financial inclusion by serving as the voice of Mission Lane in phone interactions, via live customer calls in our phone queue.

You'll speak with customers who have fallen behind on payment, approach them with dignity and respect, and help them improve their financial health by negotiating payment or settlement plans. When our customers speak with you, they'll know that their financial well-being is your number one priority.

You'll thrive in this role if:

  • You have 1+ years experience going above and beyond for customers, in any industry.
  • You have some sales or negotiation experience, or the ability to speak persuasively.
  • You're a critical thinker with problem-solving skills.
  • You're savvy with the use of technology & software.
  • You have solid written and verbal communication skills.
  • You have great interpersonal skills, and an ability to adapt to the situation.
  • You're resourceful, resilient, and thrive in a fast-paced environment.
  • You can multitask while speaking with customers.
  • You're able to recover quickly from difficult conversations.
  • You have a High School diploma or GED.

If you choose to work remotely:

  • A private, quiet, distraction-free, interruption-free work area is required


  • We are currently hiring for a 12:30pm - 9pm Eastern Time shift.

Employment is contingent upon being a resident of one of the following US states: AR, AZ, FL, GA, MO, PA, TX, UT and VA. All states are subject to change.

At Mission Lane, we’re looking for people who have the courage to take on new challenges. If you need accommodations to perform at your highest potential throughout the application and/or interview process, don’t hesitate to reach out.

We’re committed to ensuring our team members have balance in their lives. Our comprehensive benefits package* provides the support you need to thrive at work and at home.

  • Work: An engaging culture with access to training programs and advancement opportunities
  • Life: Full health, dental, and vision benefits, Flexible Spending Account (for medical and childcare expenses), paid parental leave, and a 401k Company Match
  • Balance: Generous PTO, flexible schedules, a Calm App subscription, and more.
*Benefits may vary by location

More about Mission Lane:

Mission Lane is based in the U.S., with headquarters in Richmond, Virginia. Founded in December 2018, we’ve rapidly grown to more than 2 million customers.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn’t have access to a clear line of credit. And by “clear” we mean credit without crazy fees that only increase debt. Most traditional credit card companies either overlook or overcharge this group because they have less-than-prime credit scores or no score at all. We decided this just wouldn’t do.

We understand that everyone doesn’t have the same opportunities. We also know that everyone joins us at different stages of their financial journeys. We get it - life happens. That’s why Mission Lane is hard at work paving a better way forward.

Just like for our customers, Mission Lane creates opportunities for our employees to learn, grow, and prosper. We strive to create an environment that brings out the best in everyone, everyday.


Mission Lane is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.

Mission Lane is not currently accepting applications from Colorado, California, Washington State, or New York City. Additionally, we’re not sponsoring new applicant employment authorization and please, no third-party recruiters.

Each Laner is responsible for keeping Mission Lane informed of their primary work location within the United States. Please note that changes to your work location may result in changes to certain benefits based on local policies and requirements. If a Laner desires to move to an approved state within the US, please notify People Operations at least 30 days prior to moving, so we can ensure appropriate setup takes place.