Description

Responsibilities:

• Research, qualify and enroll our customers’ suppliers in MineralTree’s virtual card payment program and supplier network through heavy outbound calling
• Educate the supplier on the value of accepting virtual cards
• Identify and overcome objections through active listening, and effective and professional communication
• Guide the supplier through the enrollment process while providing an outstanding customer experience
• Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail
• Consistently exceed weekly/monthly performance metrics and quality assurance goals, while maintaining a high-level customer experience
• Ability to consistently stay self-motivated to achieve high volumes of outbound calls and exceeding enrollment and performance metrics with minimal daily supervision
• Cross-train on other Payment Optimization & Payment Operations team functions as needed
• Critically evaluate the business processes related to the role, and suggest improvements where needed
• Help train new members of this quickly growing team
• Must have experience using Salesforce on a daily basis as part of recent work history
• #Li-Remote