Position: Assistant Operations Manager
Full Time/ Exempt

Operations Supervisor Position Summary:

The Assistant Operations Manager is an entry-level managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of the location(s) in the absence of the Operations Manager, or will have full responsibility for a smaller location not assigned an Operations Manager. The Assistant Operations Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis Parking standards.

Duties and Responsibilities

• Manage a team of hourly employees
• Schedule shifts and verify time & attendance tracking
• Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis Parking standards
• Interview, hire, and develop team members in partnership with Operations Manager and/or Area Director
• Ensure team members complete all necessary training
• Work with Operations Manager and Area Director to control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching individual staff members
• Ensure all client operational documentation is compete and recorded for client and Metropolis Parking records
• Ensure Metropolis Parking's standards of Customer Service are met
• Greet customers and clients in a courteous manner
• Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquire
• Observe and coach team members to meet customer service standards
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities as required based on the needs of the assigned location
• Perform other duties as assigned

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodations. Reasonable accommodations may be approved by the Human Resources department to enable qualified individuals with disabilities to perform the essential functions. Incumbent must be able to:

• Stand for up to six (6) consecutive hours
• Work outdoors in all weather conditions
• Communicate effectively in written and spoken English with team members and customers
• If working in a valet location, incumbent must be able to drive both automatic and manual transmission vehicles of all types and sizes.
• If working in a shuttle location, incumbent must be able to drive all shuttle vehicles used at the location.

Education and Experience

• High School Diploma or GED required; some college preferred
• Prior business experience preferred
• Scheduling and payroll knowledge a plus

Certificates and Licenses

• If working in a valet or shuttle operation, a clean driving record and current driver license must be maintained

Other Requirements

• Must be at least 21 years of age
• Must be able to work a flexible 40-hour week, including nights and weekends
• May be required to travel to and from local assigned client sites
• Expected to constantly work in all outdoor weather conditions
• Required to wear a uniform and follow appropriate grooming standards

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, stand, and handle or feel. The employee is frequently required to reach and may be frequently required to sit. The employee is occasionally required to walk and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee may be required to remain in a stationary position for extended period.