Network Operations Center (NOC) Technician
Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.
We are seeking a NOC Technician to join our talented and rapidly growing team. As a NOC technician, you will join the Network Operations Center which is responsible for monitoring and managing Metropolis’ network and service delivery as well as managing the identification, analysis and resolution of service impacting issues.
Monitoring and management of Metropolis’ network of computer vision hardware
Monitoring the Metropolis platform for performance related issues
Managing automated alerts from multiple systems and ensuring the right teams are notified of issues
Investigating issues with edge compute systems, cameras and computer vision systems
Managing incidents that occur throughout the system and network
Documenting issues and processes as necessary
Communicating effectively with internal teams regarding network status, incidents, and resolutions
1-2 years working with Linux or computer vision systems
1-2 years experience working with routers, firewalls & switches
Experience working in network operations
Excellent problem solving skills
Self-motivated to overcome challenges and identify new opportunities for process improvement
Excellent written and verbal communication
Scripting and coding experience is a bonus
Basic computer skills required
Ability to work independently and under intense pressure
Certifications such as CompTIA Network+, Cisco CCNA, or equivalent are a plus.
- Location flexible, but must be able to work ET or CT hours