Manager, Unemployment Insurance Operations



Tampa, FL, USA
Posted on Tuesday, August 8, 2023

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Justworks’ unemployment insurance program helps customers mitigate financial and personnel costs while maintaining compliance with federal and state tax rules and regulations. By providing unemployment insurance support, we reduce the administrative burden our customers face, enabling them to focus on growing their businesses with confidence.

Justworks is seeking an experienced Manager to lead our Unemployment Insurance team. Our ideal candidate is excited about managing complexity within a regulated industry, is enthusiastic about people-management, and has a demonstrated ability to inspire, coach, mentor, and develop others.

As the Unemployment Insurance Operations Manager, you will play a critical role in ensuring the success of our Unemployment Insurance Operations team. In this role, you will be responsible for the day-to-day management of the team to ensure work is completed in a manner that meets federal standards for timeliness, quantity and quality of work. You will be a go-to expert on all things related to unemployment insurance,interpreting/disseminating information on state, federal and departmental rules, regulations, policies and procedures to educate and keep staff, partners, clients and organization apprised and compliant. You will apply your knowledge as a multi-state Unemployment Insurance professional while developing and implementing improvements to multiple processes.

The Manager, Unemployment Insurance Operations will also be responsible for ensuring the long-term operation success of the unemployment insurance life cycle, working closely with other teams to develop and implement technology driven solutions. Additionally, you will have the opportunity to work cross functionally, partnering often with colleagues in Customer Success, Product, Engineering, Business Operations, Business Intelligence, Onboarding, and Payment Tax Unit.

Your Success Profile

What You Will Work On

  • Manage a team of associates responsible for executing day-to-day operations, resolving escalated issues as they arise.
  • Oversee and improve workflows for wage garnishments, state verification documents, and unemployment insurance claims to ensure compliance, timely execution, and accurate remittance to agencies or vendors.
  • Demonstrate and share knowledge of the principles, theories, techniques and trends of public administration including financial management, labor relations, and related governmental programs.
  • Handle general management responsibilities associated with the existing team, such as leading regular team meetings, generating weekly metrics reports, and conducting periodic coaching and performance reviews.
  • Develop a team that demonstrates a high level of accountability, initiative, effort, and commitment towards completing assignments efficiently and on-time.
  • Establish and ensure adherence to SLAs and collaboratively resolve issues with internal partners, vendors and agencies.
  • Identify pain points and remediate issues by creating processes and maintaining operational tools.
  • Communicate changes in procedures and other important updates across teams and key stakeholders.
  • Work on and lead special projects to ensure the long-term operation success of the unemployment insurance life cycle in conjunction with the Director, Unemployment Insurance
  • Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions.
  • Performs other related duties as assigned.

How You Will Do Your Work

As an Unemployment Insurance Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

  • Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
  • Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
  • Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
  • Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”


  • Minimum of 5 years of work experience in unemployment insurance operation required
  • Minimum of 1 year of people/team management and/or leadership experience
  • Experience in the PEO/HR/benefits space preferred
  • Strong written and verbal communication skills
  • Technologically savvy; experience with utilizing multiple systems and software programs

The base wage range for this position based in our Tampa Office is targeted at $101,250.00 to $113,500.00 per year.

#LI-Hybrid #LI-JT1

Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.

Our DEIB Report and Our DEI Commitment