Business Systems Administrator
Justworks
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
If this sounds like you, you’ll fit right in.
Who You Are
You’re an effective communicator, having worked cross functionally to support internal systems tooling. You’re a self-starter who is continually learning and developing. You strive to make your coworkers’ jobs as easy as possible, and are looking to bring your knowledge to a fast-paced, entrepreneurial environment.
As a Systems Administrator, you will help shape Justworks’ strategy by working within the Business Operations team. You will support the Sales floor, Customer Success, Marketing and other internal teams, along with Justworks’ senior management. You will have the opportunity to work cross-functionally, focusing on administering the tech stack and maintaining a healthy, accurate database. In addition, you will perform data analysis using Salesforce native reporting functionality, Microsoft Excel and Tableau.
Your Success Profile
What You Will Work On
- SaaS tools administration including but not limited to: Salesforce, SalesLoft, ZenDesk, ChiliPiper, Loom, etc.
- Address ad-hoc end user requests via support tickets, adhering to an SLA
- Analyze internal tool usage and make recommendations for optimization based on business process analysis, seat management strategies, and end user adoption metrics
- Execute on Business Operations and stakeholder projects to increase efficiency, decrease margins and hit systems-based OKRs
- Proactively support requests related to internal tools and associated applications
- Perform Quality Assurance testing as needed
- Collaborate with Sales, Marketing, Customer Success, Knowledge Management and other teams to achieve revenue goals, customer retention and other business-level KPIs
- Adhere to data governance standards and perform regular data quality audits.
How You Will Do Your Work
As a Systems Administrator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
- Results-driven - consistently achieves results, even under difficult circumstances.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Minimum 2 years experience systems administration experience
- Adept at streamlining processes and tooling functions
- Experience with SaaS applications (Salesforce, ZenDesk, ChiliPiper, Loom, etc.)
- Excellent and effective communication skills, with an emphasis on cross-functional collaboration. Comfortable assisting teams across diverse disciplines and geographies.
- An organized, detail-oriented individual invested in maintaining the data integrity of a database with 200,000k+ accounts
- Self-starter who is interested in continuous learning and development
The base wage range for this position based in our New York City Office is targeted at $77,000.00 to $84,700.00 per year.
#LI-AD1 #LI-Hybrid
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
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