Who You Are

Do you have a knack for crafting a vision that inspires? Do you pride yourself on your ability to create clarity in ambiguous problem spaces? Are you an excellent communicator and enthusiastic collaborator who is able to engage, inspire, and influence? If so, we’d love to hear from you!

Justworks is looking for a Staff Product Designer who is skilled at striking the right balance of delivering customer value in an experience that is desirable, feasible, and viable for Justworks. Our ideal candidate is strategic and data-driven, leaning on data and insights to inform and track business goals. As a Staff Product Designer at Justworks, you will lead design for your group and define product vision and strategy in partnership with Product Management, Engineering, and Product Marketing leaders. You will also help champion design, lateral thinking, and problem solving on a cross-functional team delivering value in an iterative, agile environment. .

About the team

Since becoming a part of the Justworks brand in 2020, the Justworks Time & Attendance team has been focused on building one of the market’s leading automated products for time and attendance. Time & Attendance combines a suite of time tracking & insights tools across web and mobile to help deliver on the Justworks mission of making it easier for entrepreneurs to start, run, and grow their business.

Your Success Profile

What You Will Work On

• Guide the continued integration of the Hours web and mobile products deeper into the Justworks product ecosystem.
• Partner with Engineering, Product Management and Product Marketing leaders to define product vision, direction, and strategy that spans multiple products and devices.
• Set and raise the quality bar for design and influence through your mastery of craft and problem solving skills.
• Approach problems critically, help refine statements of the problems, and show breadth in exploring how we might solve them
• Present and effectively communicate the design and product vision; drive design decisions with data and insights
• Lead the process, end-to-end: discovery, problem definition, ideation, prototyping, and experimentation through to launch.
• Lead user research to uncover customer problems, needs, and product opportunities.
• Lead co-creation workshops with your product team, designers, and stakeholders.
• Prototype, validate, and deliver elegant, on-brand solutions to complex problems.
• Support, mentor, and provide radically candid feedback to team members.
• Contribute to our internal design processes, practices, team culture, and design system.

How You Will Do Your Work

As a Staff Product Designer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• You have a minimum of 7 years of work experience in Product Design for tech/software products, preferably SaaS products focused on B2B.
• You have experience defining customer journeys that span multiple products and devices
• You are a systems thinker with a proven ability to solve complex UX problems and product strategy skills to deliver quality design solutions.
• You have a deep understanding of how qualitative and quantitative research informs product and design decisions.
• You are a strong communicator and storyteller, communicating concepts and ideas in different formats depending on the need, and revise your approach.
• You set high standards for yourself and others and are able to help others meet these with a growth mindset.
• You have a bias for taking initiative and ownership of work, filling in the blanks when encountered by ambiguity
• You’re skilled with user research (with a deep understanding of how qualitative and quantitative research informs product and design decisions), front end coding, project management, product discovery, and UX writing a plus
• You possess a track record of making technical decisions that are best at that given point in time and comfort with making decisions with incomplete information
• You’re an expert with the tools of the trade, and have experience contributing to token-based design systems.

Nice To Have

• You have experience in one of the following problem spaces: healthcare, financial services, payroll, and/or people management tools.

The base wage range for this position based in our New York City Office is targeted at $190,000.00 to $209,000.00 per year.

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