Role: Claims System Analyst

Location: Austin/Dallas TX

Reports To: Claims Program Manager

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

We are seeking an experienced Claims System Analyst who will support the creation and execution of our claim strategy. This role will require a high level of claims expertise at the procedural and technical level. This role requires expertise in current state process mapping, reengineering, project implementation, and results analysis. The ideal candidate has a demonstrated track record designing solutions and implementing claims systems.

About You:

• You will have 7 or more years of combined claims, project management, process mapping, and significant project implementation experience including developing technical business requirements.
• You have a track record of partnering with claims and other business units to develop the roadmap to position the claims team to achieve its strategic goals.
• You have a demonstrated history of planning and supporting the implementation of project and system integrations, using tested project management methodology and tools.
• You will have experience interacting and presenting to different departments and to executive-level team members.
• You have hands-on experience adjusting, creating, and implementing new claims processes, and measuring success through data and analytics.
• You have experience working in a continuous improvement environment and can translate problems into opportunities and prioritize multiple demands.

What You’ll Do:

• Analyze and evaluate homeowners’ insurance claims processing systems and supporting technology to identify areas for improvement.
• Collaborate with stakeholders to develop and implement system enhancements, including changes to business processes, system configurations, and data analysis.
• Conduct system testing and quality assurance to ensure system functionality and data accuracy.
• Providing technical support to users and resolving system issues in a timely manner.
• Maintaining system documentation and training materials and conducting user training as needed.
• Monitoring system performance and generating reports to inform decision-making.
• Serve as a key resource and help lead our change management process.
• Form solid working relationships with claims and all other functions at Hippo.
• Subject matter expert with a deep understanding of data architecture and the

Must Haves:

• Minimum 5 years of experience working with property claims, ideally to include claims handling, leadership, and positions that contributed to claims operation design and strategic innovation.
• Demonstrated experience working with technology departments to design and/or implement major projects from a claims and systems perspective including drafting business requirement documentation.
• Bachelor’s degree or higher required.
• Strong understanding of the claims process, claims quality standards, and claims workflow.
• High level of organizational and communication skills.
• The ability to negotiate, adapt, influence others, manage conflict, and make solid decisions while being flexible as you work with different team members and departments.
• High/advanced proficiency with Visio, Excel, Power BI, Forms, and other Microsoft products.
• Ideally, able to pull and manipulate data using Sequel, Tableau, or other data analysis and visualization software.

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all our Hippos with:

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP).
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.