Role: Property Claims Field Adjuster

Location: Dallas/Ft. Worth

Reports To: Manager, Property Field Operations

About Hippo:

Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of technology with a human touch.

Hippo built the world’s first home protection platform. We believe that insurance should protect your home and the things you treasure with policies designed for modern lives and proactive protection that helps you care for your home. Our aim is to help you avoid issues before they become costly problems because the best claims experience is the one you don’t have. Simply put, Hippo exists to protect the joy of homeownership.

About This Role:

We are seeking experienced Property Claims Field Adjusters. This is a hybrid property claim role that will require both field and desk claims handling duties. In this role, the field adjuster will travel locally to customer’s homes, write estimates, and settle claims onsite. This adjuster will inspect all types of losses and handle some claims virtually, while carrying a pending. There will be instances where travel is required to other locations to handle catastrophe claims. This role will be based in the Dallas/Ft. Worth, TX.

About You:

• 3 or more years documented 1st party property claims handling experience.
• You are energetic and can manage a high-volume workload.
• You are a self-managed adjuster that can organize both field and desk claims daily.
• You are detail oriented and will provide our customers with the highest level of service.
• You are very flexible and are expected to handle any type of assignment.
• Ability to travel, up to 50% of the time.

What You’ll Do:

• Adjust all types of claims onsite, to include exterior/roof claims and small to moderate interior claims.
• Interview insureds and review factual information to prepare damage estimates
• Evaluate claims and make recommendations regarding coverage of claims
• Determine liability for claims and negotiate settlements within set limits.
• Perform inspection-only claims and provide scope and photos to inside adjusters.
• Work frequently with our managed contractor partners.
• Coordinate any vendors that will assist in the mitigation, estimation, or repair process.
• Reinspect claims and perform adjusting quality assessments.
• Handle a caseload of desk-adjusted claims of all types.
• Perform underwriting or Hippo Home Care inspections.
• Work with claims leadership on process improvement.
• Train and mentor others.

Must Haves:

• Minimum 3 years of experience handling 1st property claims, to include writing estimates using Xactimate and XactContents.
• Demonstrated experience managing a property claims caseload.
• Bachelor’s degree preferred.
• Strong understanding property claims processes, claims quality standards, and claims workflows.
• Hands-on experience interacting with customers either virtually or in-person.
• High level of organizational and communication skills.
• Strong empathetic interpersonal skills.
• Property Claims Adjuster licenses in all required states (or ability to obtain licenses).
• Must have and maintain a valid driver’s license and clean Motor Vehicle Record.
• Must have and maintain a valid driver’s license and clean Motor Vehicle Record.
• Must have and maintain a reliable vehicle that is available to travel to locations for adjusting.
• Must maintain auto physical damage, liability and umbrella coverage for any personal auto used for work in such amounts as required by Hippo
• Must have physical ability to conduct the responsibilities of the position (climb ladders to perform roof inspections, carry own materials that can weigh in excess of 50+ lbs., etc.)
• Required job duties are normally performed in a climate-controlled office environment, however, when conducting Field Adjustments candidates must be willing and able to work with exposure to outside weather conditions and perform physical tasks detailed below.

Working Conditions/Physical Demands

• This position requires the ability to work in high, precarious places.
• This position requires the ability to work with exposure to outside weather conditions.
• This position requires the ability to inspect roofs and small, confined spaces that have been damaged.
• This position requires the ability to stoop, kneel, crouch or crawl.
• This position required the ability to lift materials in excess of 50+ lbs.

Benefits and Perks:

Hippo treats its team members with the same level of dedication and care as we do our customers, which is why we’re fortunate to provide all of our Hippos with:

• Healthy Hippos Benefits - 100% Employer paid medical, dental & vision plan options for our team members AND their families (yes, you read that correctly). As well as 401(k), long & short-term disability, employer-paid life insurance, flexible spending accounts for health and dependent care, and an Employee Assistance Program (EAP).
• Training and Career Growth - Paid training opportunities and countless internal career growth opportunities
• Award-Winning Culture - Recognized by BuiltIn and Inc. Magazine as a top place to work - we value integrity, inclusiveness, empathy, and being proactive and dedicated
• Flexible Time Off - You know when and how you should recharge
• Little Hippos Program - We offer 12 weeks of parental leave for primary and secondary caregivers.
• Hippo Habitat - Downtown Austin, a 5-minute walk from the train station. Fully stocked kitchen and weekly catered lunches.

Hippo is an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion.

Hippo’s applicants are considered solely based on their qualifications, without regard to an applicant’s disability or need for accommodation. Any Hippo applicant who requires reasonable accommodations during the application process should contact the Hippo’s People Team to make the need for an accommodation known.