Application Support Analyst

Gradient A.I.

Gradient A.I.

IT, Customer Service
Posted on Friday, April 28, 2023

Gradient AI:

Gradient AI is a fast-growing startup, bringing state-of-the-art Artificial Intelligence (AI) and Machine Learning (ML) solutions to the trillion-dollar insurance industry. Founded in 2018, we have recently raised $20M from top Insurtech investors to continue fueling our growth. Our software-as-a-service platform provides bias-free, data-driven insights, enabling insurance companies to profitably run their business and expand their offerings to underserved people and markets.

About the Role:

We are searching for an Application Support Analyst to join our growing Tech & Development team. The right candidate will have excellent communication and leadership skills, as we would like this role to be a senior resource for this team. This role will collaborate across different teams at Gradient AI and will be client facing.

How you will make an impact:

  • Interfacing with clients to assist with application use.
  • Monitoring workflows, real time applications, and infrastructure.
  • Communicating with stakeholders to properly escalate incidents.
  • Managing tickets and properly classifying severity based on impact criteria.
  • Creating and maintaining documentation with Engineering team for level 1 and 2 tasks related to automation and deployment.

Skills needed to succeed:

  • 5+ years experience in an application support role
  • Excellent communication and leadership skills.
  • Experience with identity management and user provisioning.
  • Basic working knowledge of Linux/UNIX.
  • Experience with ticketing systems (ITSM, Jira, ServiceNow, ZenDesk- enterprise software).
  • Experience with enterprise monitoring and alerting applications (Garfana, Zabbix, Cloudwatch, Datadog, Rapid7, Splunk).

What We Offer:

  • A fun, team-oriented startup culture.
  • Generous stock options - we all get to own a piece of what we’re building.
  • Unlimited vacation days.
  • Flexible schedule that supports working from home.
  • Full benefits package including medical, dental, vision, 401k, and more.
  • Ample opportunities to learn and take on new responsibilities.

We are an equal opportunity employer.