Application Support Representative (Remote)

Customer Service
South Jordan, UT, USA
Posted on Wednesday, May 24, 2023

This position is a fully remote position but candidates must be based either within 100 miles of Chicago, IL or South Jordan, UT

About the role:

Enova has several different consumer lending brands, each with their own unique offerings and customer requirements. As an Application Support Representative, you will become an expert in one particular brand over the course of our 4 week training program. Once you finish up our training program, you will receive a high volume of inbound phone calls where you connect with potential customers to assist them with their loan application and convert those potential customers into sales. To do this, you must provide excellent customer service and be sales motivated. You will utilize strong communication skills to help customers understand exactly what the product offering is and assist them as they work through the application process.

What you’ll be doing:

  • Effectively handle inbound calls by guiding customers through the loan application process
  • Ensure customer satisfaction by providing a clear understanding of the features and benefits of Enova’s products and services
  • Initiate outbound calls to customers who have not completed their loan application
  • Ensure excellent customer service through excellent verbal and written communication
  • Maintain accurate, up-to-date information for customer accounts

We are excited about you if you have:

  • Strong verbal and written communication skills so you can connect with customers over the phone and take clear notes in our computer system
  • A desire to create a top-notch customer service experience
  • The capability to independently problem solve
  • Ability to balance multiple priorities and effectively handle changing situations
  • Ability to deescalate complex customer interactions
  • The drive to exceed your goals in a fast-paced, metric driven environment
  • Ability to succeed in a virtual or office setting
  • Computer proficiency and accurate data entry skills required

Our Operations Team:

We work as a team to understand the true needs of the customer and get to the root of the issue to provide the best service possible. Operations team members are trained to handle any and all queries regarding various Enova brands, providing customers with the answers they need to work toward a better financial future. We are here to create an impact and ensure that our customers know they are valued.

Benefits & Perks:

  • Flexible work schedule (In-office T/W/Th and remote M/F for hybrid-eligible roles)
  • Health, dental, and vision insurance including mental health benefits
  • 401(k) matching plus a ROTH option (U.S. Based employees only)
  • PTO & paid holidays off
  • Sabbatical program (for eligible roles)
  • Summer hours (for eligible roles)
  • Paid parental leave
  • DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
  • Employee recognition and rewards program
  • Charitable matching and a paid volunteer day…Plus so much more!

About Enova

Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions.

Being a values-driven organization is at the core of Enova’s success. We live our values by listening to our customers, challenging assumptions, thinking big, setting high expectations, and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work, we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enova’s values and culture here.

It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.