Earnest’s mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt so they can get on the right financial track fast.

We build tools that help people feel in control of their financial future, including:

• Private student loans - low rates, people-first service, and flexible payments.
• Student loan refinancing - break free from high interest rates or monthly payments.
• Scholarships - access to thousands of scholars to help students pay less.

What makes an “Earnie” culture:

• Drivers – Drivers are satisfied by making things happen, not coming along for the ride. They feel a strong sense of ownership for their projects and teams and demand high standards from themselves and others.
• Humility – Humble team players check their egos and consider the team’s needs above their own. They are self-aware of their strengths and opportunities for improvement.
• Growth Mindset – People with a growth mindset approach challenges and failures as learning opportunities. They seek feedback to improve, give feedback to others, and genuinely want to perform well.

Earnies are committed to helping students live their best lives, free from the stress of student debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together.

As a General Manager - Lending, you will oversee a cross functional team of individuals from multiple departments - Product, Design, Engineering, Marketing, Operations, Data and Analytics, Risk - to meet yearly goals. You will also own the customer experience from Origination through Servicing. You will be expected to influence and execute a multi-year vision and strategy to grow the business, and to communicate short- and long-term product goals and profitability objectives, working closely with key stakeholders to manage product KPIs including, but not limited to, NPS, NIM, CAC, Funnel conversion, and Life of Loan Loss rate. You will partner with the Affiliate/Partnerships and Marketing team to identify and close value-creating strategic partnerships and alliances that lead to growth. It will be essential for you to develop strong relationships as a member of the senior leadership team. The General Manager - Lending is responsible for owning P&Ls for one of the Earnest lending products and will report to Earnest's Head of Lending Products, a member of the Earnest Executive Team.

What you'll work on:

P&L Management

• Own all aspects of the business P&L
• Meet monthly/yearly targets for Originations, CPFL, NPS, Profitability
• Balance competing priorities to ensure the product is successful

Strategy and Planning

• Develop and continuously update the overall strategy for the business
• Identify and prioritize key growth opportunities
• Present strategy and achieve buy-in from management bank partner & key stakeholders
• Work with Product Management to develop a technical roadmap

Project Leadership and Management

• Manage a cross functional team to accomplish goals set during strategic planning
• Drive key product initiatives to completion
• Communicate goals and results to executive leadership, our bank partner and the company

Portfolio building

• Use pricing, marketing channels, product development and other levers to build a portfolio which optimizes profits for the business line
• Collaborate with Capital Markets to ensure profitable loan sales

Analysis

• Understand and monitor the market as well as the competitive landscape
• Understand and monitor product performance
• Make recommendations based on data & analysis
• Present to leadership business results and solutions that correct problems and improve performance

Must Haves

• 8+ years demonstrated related work experience with an emphasis on product management, product development, finance, and/or general management; Consumer lending--credit card, personal loan or student lending--a plus
• 4 - 6 years of experience as a strategic critical thought leader partnering with business owners to define and translate needs into business requirements and product solutions
• 4 -6 years project management experience with leading large, complex organizational wide initiatives.
• Proven success managing high performing, cross-functional teams and business units
• Experience managing a growth P&L
• Strong people management and EQ - you can set the tone for your team; driving towards results within a positive work environment
• Data-driven decision mentality, strong analytics, and common sense
• Creative approach to solving problems

Preferred

• MBA preferred
• Experience with Consumer lending--credit card, personal loan or student lending--a plus

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include:

• Health, Dental, & Vision benefits plus savings plans
• Work anywhere in the U.S.
• Mac computers + work from home stipend to set up your home office
• Monthly internet and phone reimbursement
• Employee Stock Purchase Plan
• RSUs
• 401(k) plan to help you save for retirement plus a company match
• Robust tuition reimbursement program
• $1,000 travel perk on each Earnie-versary to anywhere in the world
• Competitive days of annual PTO
• Annual “my day”
• Pet insurance!
• Competitive parental leave
• Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

A little about our pay philosophy: We take pride in ensuring we are compensating our employees fairly and equitably. We are showcasing a range and actual starting pay may be based on several factors including but not limited to, market rate, the qualified pool of candidates, internal compensation, candidate location, and budgetary constraints. This number does not necessarily reflect your total compensation, but is a range for your base salary.

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