CoverWallet, Senior Insurance Operations Manager



Job Description

About Us:

Aon Digital Client Solutions is a fast-growing organization within Aon, responsible for distributing insurance solutions to small businesses and individuals through an innovative, unique ‘high tech, high touch’ data led, digital model that demonstrates Aon’s product capabilities, relationships and global scale. Aon is the leading global professional services firm providing a broad range of risk, retirement and health solutions with 50,000 colleagues in 120 countries. CoverWallet is the cornerstone of Aon Digital Client Solutions, founded in 2015 to reinvent the $100 billion small business insurance industry by using data, design, and technology.

What the day will look like:

The Senior Insurance Operations Manager will be part of our Insurance Operations team and report to the Head of Insurance Operations. This team is responsible for leading service delivery and operations interactions with our market partners. The team also serves as a vital partner in providing our Broking, Operations, Product, Sales, Account Management, and Accounting Operations teams with deep insurance knowledge and expertise for the Small Commercial sector.

 You will work as part of a rapidly growing team in a fast-paced environment leading critical initiatives that have a global reach and impact at Aon. This is an upstanding opportunity to join Coverwallet and make a mark on how we scale the Insurance Operations function and the entire organization.

We offer you:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

The salary range for this position is $84,000 to $125,000 annually. This salary range is an estimate and the actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on the geographic location.

Essential Job Functions:

  • Support the design, development, and implementation of our market partner service delivery and operations specification standards.
  • Support the delivery of benchmark reporting with our market partners, which will include the reporting of their scorecards.
  • Join market partner discussions to help drive service delivery performance optimization and ensure alignment with operational processes and workflows.
  • Support onboarding of market partners as advised.
  • Lead identified projects to improve service delivery efficiencies and workflows.
  • Partner with our Broking, Sales, and Account Management teams to help resolve any raised issues that require market partner engagement and support.
  • Partner with Product and Technology teams on the implementation of carrier partner integrations, agency/product management systems implementations and carrier partner data and documentation feeds.
  • Work closely with the Compliance & Risk teams to identify areas of improvement relating to risk management
  • Act as a liaison between agency and carrier partners to promote strong communication and problem solving as situations arise.
  • Cultivate knowledge sharing among colleagues to address issues surrounding workflow, markets, products, industry issues, and standard methodologies.
  • Assist with interactions related to third-party premium financing partners.
  • Troubleshoot existing integrations to ensure compliance with underwriting guidelines and insurance regulations.
  • Build ad hoc reports and analyses as requested.
  • Stay up to date with the industry's standard methodologies and service delivery operating models. 


Skills and experience that will lead to success




  • Associates or Bachelor's degree or, in lieu of degree, equivalent education, training, and work-related experience
  • Validated 3-5 years experience in the insurance industry
  • Active P&C Producer license (required) 




  • Proficient in MS Office & Google  suite of products
  • Experience with Salesforce
  • Experience with carrier rating/policy management platforms



  • Knowledge of the US regulatory landscape including requirements for distributing insurance products and standard methodologies for the small commercial sector
  • Understanding of insurance underwriting and pricing principles
  • Strong written and verbal communication skills.
  • Problem solver with excellent analytical skills.
  • Willingness to take ownership of initiatives and perform in a fast-paced environment.
  • Excellent interpersonal and time management skills.
  • Comfortable working on multiple projects simultaneously.


How we support our colleagues


In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself.  We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!


Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.


Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. 


Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.  Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.


We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.